What A Crock - Brookhaven

I have ordered from What A Crock several times. They are a lifesaver during busy sports seasons, when recovering from surgery, and when remodeling my kitchen. The chicken marsala and the sausage meatballs are fantastic. I don't eat red meat, but the rest of my family really likes the Uptown Beef Stew. I always have at least one of their meals in my freezer. These meals have very little salt in them so can be bland if you don't adjust it. I actually prefer it that way, so that we can salt to taste. I just throw some salt in the crock pot when I turn it on, and it's fine. I do think that the rice and pasta portions that come with the meals are on the small side, so I make extra. Their customer service is great. They are very responsive, and I even saw when I placed an order that the owner had made a note that I had a problem on my prior order, and to make sure that everything was triple checked. This is a great small business in Delaware County that I will continue to support!

The food is ok. But they have misleading advertising on their products to receive and discount plus they try to trick you to purchase something else right after a sale. Horrible customer experience!

I ordered probably $200 worth of food in total. I loved their philly cheesesteak dip in Philly at the Reading Terminal Market. My husband does like most of their meals- the New Orleans Braised Beef, pumpkin and apple soup, etc. but when I really look closely at the Nutritional Information, the New Orleans Braised Beef as an example has 18G of Trans fat (I didn't even know food sold had trans fat anymore in this day and age) and over 105% of your daily saturated fat intake. That is insane! I don't think we'll be ordering from them again. We still have yet to try the truffle burgers and brisket fajitas.

Their foods are delicious. The instructions are easy to follow. They are very friendly and helpful. It makes for a very financially favorable meal option. With an extensive menu covering many eating habits.

To my surprise, I received a notification that same day stating that FedEx had already picked up the order and it would be delivered by the end of the day Thursday. I was impressed by the quick service! However, on Thursday, I got a notification that FedEx had delayed the shipment, and it wouldn’t arrive until Friday. I let our friends know about the delay and also informed What A Crock. They promptly emailed me back, apologizing and assuring me that the food would still be fine upon arrival, and they encouraged me to reach out if there were any issues. The next day, the package did arrive, but unfortunately, it wasn't completely frozen. I suspect this was due to FedEx having kept it in their warehouse for an extra day, possibly under questionable conditions. Our friends inspected the package and informed the driver that it was partially defrosted. The driver called his supervisor, and they decided to refuse the package. We later realized that by refusing it, the issue of the late and partially defrosted delivery shifted away from FedEx, meaning What A Crock wouldn’t be eligible for a refund due to the shipment delay. I called What A Crock to explain what had happened. The first representative I spoke with was very apologetic and offered to send a replacement package out on Monday. Shortly after, I received a call and email from Justin West, one of the owners, who confirmed the situation and reiterated his apologies (even though I didn’t believe the issue was actually What A Crock’s fault). He assured me that a new package would ship on Monday and encouraged me to reach out to him directly if any problems arose, even providing his personal cell phone number. The replacement package arrived on Tuesday and was completely frozen. I did notice that it was almost delayed again during transit, but ultimately, it arrived safely. I was incredibly impressed with their customer service and their commitment to making things right. What A Crock truly went above and beyond in handling the situation. I checked in with the couple, and they had prepared the Chicken Marsala. They were very pleased with the taste and ease of cooking. I had ordered a 2-3 portion size for them, and they mentioned it was a generous amount of food. I’m looking forward to ordering some meals for my husband and myself soon. A huge thank you to everyone at What A Crock for your exceptional customer service!