Steak 'n Shake - Brownsburg

On a positive note, the staff was friendly and pleasant throughout our time there. Unfortunately, our orders were not filled correctly, though the staff handled the situation politely. Additionally, the soda dispenser mixed up our drinks, giving us Cokes instead of what we ordered. I noticed that the only other table in the restaurant also experienced issues with their meal orders. I would suggest that the owner consider increasing staffing levels and focus on training to ensure better customer service in the future. Overall, there is potential for improvement, but my experience left much to be desired.

We arrived at the drive-thru but received no service. Noticing people inside the dining room, we decided to go in since the signs on the building indicated that it was open. This was around 1 o'clock on a Friday. However, when we reached the door, we found it locked, with no sign indicating why. This was very disappointing.

I waited 20 minutes in the car with two cars ahead of us at the speaker, and there was one car before them as well. Not a single car moved during that time. We eventually decided to drive around the building and noticed that the staff were laughing and seemed to be absent from the register. This franchisee really needs to improve their operations. If I were in charge, I would take a serious look at how this location is damaging the brand's reputation.

Don't go. the hostess pretended we'd disturb her phone call. we were not allowed to go in. the children are old enough to read and question why not, as it said on the sign outside, we could. 2 other customers went because they were ignored. Shake machine was down and when we asked where our drinks were directed at her and said over there. it was self-serving and I guess we should be more attentive. she was an rude woman who didn't want to be there. Hopefully she can find a job she likes one day. we have to pray for them.

Similar experience to the other reviewers. Sat in the drive thru for 20minutes with no one even responding to me. Pulled around and saw at least 3 employees talking and seemingly not working. It's apparent the management here is very poor, I'd suggest the owner to take a close look at how their staff treats customers... if they care about making money that is