The Maple Kitchen - Brownsville

Lousy environment did not have to eat food, did not want a replacement dustin the waiter was excellent, but obviously had no support, he waiter plus poured drinks

We were staying at the resort and did not have a reservation. But that was not a problem especially since there were many people there who were preparing for a wedding. We were brought to a table without any significant wait and the wait person was very helpful to me since I am handicapped and need to have an easily accessible table. My only negative is that it was quite noisy. Food was excellent and staff very helpful.

We liked it so much that we’re going back again tonight! Our server took great care of our family!

It says to avoid story telling but I feel like every detail is important. I use to be a server for MANY years so I am usually pretty forgiving because I know what can go wrong but still this was the worst experience I have had maybe ever. We decided to go for valentines day. I ordered a bottle of wine. Shortly after the bar tender walks over with an opened bottle of wine and looks at me says you ordered a bottle of wine? I said yes then he grabs the wine bottle by the top of the bottle, fingers touching the mouth of the bottle and pours me a full glass of wine, drips wine everywhere as he lifts the bottle then proceeds to pour my husband a full glass and lifts the bottle where he then drips more wine. He then takes out a rag and wipes the wine he spilled and walks away... I just looked at my husband and we both laughed. That was THE WORST wine presentation I have EVER encountered. We then ordered and I felt like splurging so I got the surf and turf which was $38. I asked for it medium rare. When it came out and was placed in front of me I immediately said to the waitress no this isn't right. It was so clearly well done. The filet had been butterflied and was firm. I cut into it just to be sure. There was no red in it at all. The server apologized and took it back. 20 min later it came back with the same potatoes, lobster and asparagus that was on the first plate but was now crusted over from sitting under the heat lamp, and the lobster was rubbery. The filet jiggled as she placed the plate down. it was now rare, much more rare than I could convince myself to eat, I did try a piece from the very edge, it had no flavor . My husband had chicken and mashed potatoes and beans. The chicken was dry, the potatoes were loaded with salt and the beans had a strange flavor. At this point I had enough. I sent the food back and had nothing for dinner. My meal was comp'd but nothing else was. This was very disappointing. High class prices but low class food

Always a pleasure to come. Michael was very attentive and helpful. So wonderful that the Maple Kitchen finally got on Open Table.