Cotton Patch Cafe - Brownwood

Surprised by this place. Even though it's a chain, I was pleasantly surprised.. Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

I’ve been ordering through DoorDash due to unfavorable situations the two times I did dine in. This time, I had a complementary coupon dinner for two due to their inability to produce my Cajun sauce on numerous occasions for the fish and shrimp duo (8) piece. I get home, and I have squash in my order, something I have never eaten in life due to an allergy exposed at childhood. I call to explain the issue. The lady could not hear me at first, so I repeated myself as she requested. As I was trying to explain what was incorrect about my order she rudely interrupts to tell me what the receipt stated as if the ordering staff could make no mistakes. Upon me trying to explain that I order this same exact meal at least 2-3 a month, she interrupted me again to tell me what the receipt said and that she was just reading what the order stated. At this point, I asked for the gentleman that had helped me earlier since I was forced to go inside to pick up the complementary dinner and a lemonade to begin with. Next thing I know, music starts to play. I decide it was best to head back to the location while still apparently being on hold. As the Manager (Mexican male) gets on the line I let him know who I was and that my order was incorrect. I advised that I was on the way and wanted to file a complaint against the female staff. I get to Cotton Patch #40 and speak the the male that had helped me the first time. The girl that I assumed spoke to me was right next to him. I let him know that I wanted an apology from whoever I spoke to on the phone and wanted my order fixed. He wanted to take the entire order back and make a fresh one which I declined because that wasn’t necessary. All I wanted was my broccoli rice cheese casserole and nothing else. I also wanted the young lady to come speak with me. During this time, I didn’t realize the lady that was next to him when I first walked in had already walked away. So, as he left to retrieve my broccoli rice cheese casserole he brings her back. I just told her I didn’t appreciate her disrespectful tone when I was trying to explain myself. She lied and said she told me to please hold and that it wasn’t her with the tone etc when I had only spoken to one female when I called back at 11:58am alerting them that the food was incorrect. She continued to try and make excuses and justify that it was not her. I then asked for them to go find this other magical person then that I spoke to. The manager and this girl both walked away. The male manager then came back with a white male who did introduce himself but I was so beside myself at this time that I cannot even remember names. They kept apologizing for her behavior and clearly did not want me to leave a negative review. They reassured me they would handle and gave me the small town speech and how word travels. I decided to leave a negative review after they asked for my email address to “send me something” but nothing ever arrived. So, I will not be back for quite some time. Hopefully when there is a new turnover. I will encourage all my friends and family to do the same and to take their business elsewhere where they are respected and treated with dignity. I don’t like being lied to by three people just so I can go away and so they can avoid a negative review.

Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 4 Service: 5 Atmosphere: 3 Recommended dishes: Fried Pickles, Rolls

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Terrible service. We had a party of 7 and watched at least 10 people go before we finally did. I say that because ours is not the only service they have lost today. After almost 30 minutes waiting time, we were told that they (finally) clean our table. That was simply not true because they come to find out they actually waited to leave another party, despite several empty tables. We finally went out after the staff refused to push two tables together. I'm not sure why they needed us on this special table. Besides the table we seem to have been waiting for, there were maybe 5 couples in the restaurant at that time. Everybody's short. We always keep this in mind. However, this was unacceptable and completely avoidable.