Grace Automotive Towing - Buena Vista

I used to love this restaurant! Unfortunately, the owners retired and sold it to new management. We've visited twice now, and we won't be going back. I understand that prices have increased, but the portion sizes have decreased significantly. On our first visit, the quality was disappointing; everything was overcooked and too salty. We figured they were just getting started, so we waited a couple of months before returning last night. I ordered a cheesesteak, but we all wondered where the beef was because there was hardly any on it. The worst part was that they must have toasted the bread too much—it was burnt and incredibly hard! We couldn’t even cut it with a fork. When we mentioned this to the waitress, she didn’t take any action and even brought us the wrong drinks. The service was very inattentive. When we went to pay, the owners were at the register but didn’t ask if everything was okay. I told them the sub was hard as a rock, and they laughed at me! I won't be returning.

The updated menu has eliminated many previously available items, and there were no specials to choose from. The calzones are now considerably smaller, and while the Chicken Parmesan was decent, the sauce served with the spaghetti was far from impressive, lacking authentic Italian flavor. The bread was chewy and bland. Additionally, the website hasn’t been updated, leading to incorrect menu information. It’s unfortunate, as Buena Vista was in need of another quality restaurant. Having read the five-star reviews of the original Italian restaurant that closed in December, I'm concerned that newcomers to the area might mistakenly believe that this reopening offers the same high-quality food.

I am extremely disappointed!!! I was informed that they do not use refurbished parts and was recommended to spend $399 on new ones. It took them an incredibly long time to get to my vehicle, and once they finally did, it took over three to four weeks just to examine it. I had to constantly call for even the most basic updates, and in the end, they told me they couldn't work on my car at all! This has been the worst experience I've ever had with a mechanic, no matter where I've lived!

Outstanding service!! My family and I got stranded when my truck wouldn’t start and we were towing a camper. The Grace auto team came and towed my truck and camper to their shop. They let us setup our camper so we could have lunch and keep everyone safe during this pandemic. Within 3 hours, they had gotten a new starter and fixed the truck. Price for all of their support was very reasonable. Highly recommend to anyone that needs service in or near the BV area. Huge thanks from me and my family.

We were in town from out of state and had an emergency, after calling a dozen places this was the only place in the area that would make time for us! Definitely a God send and much appreciated. They were fast, friendly and accurate! Definitely went above and beyond to make sure we were taken care of! I wish there were more mechanics like this around!Service: General repairs maintenance