Dunkin' - Burke

The service was quick and convenient, and my order was exactly as I asked for. The staff handled everything efficiently, and I appreciated that they didn't disturb me unnecessarily while I was focusing on my meal. Overall, a pleasant dining experience!

Consistently bad service every time. Most staff has a bad attitude from the very first word whether it's drive thru or counter service, orders are messed up more than half the time and asking politely for the right order is met with more attitude. This location is also repeatedly out of the new menu items they're promoting. Wish management would pay attention to these reviews the community is leaving and try and make changes, I want to like this place so bad but every time is either a neutral or negative experience

I placed my order, but she gave me the wrong donuts. I immediately pointed out the mistake, and instead of handling it professionally, she angrily took the wrong donuts out of the bag and tossed them back on the shelf. Then, she grabbed some new donuts, tossed them into the bag, and walked away without a word—just giving me a look that seemed disrespectful. It felt as if I was asking for something for free. If she could behave so carelessly with food in front of customers, I can only imagine what it must be like in the kitchen. I no longer trust this location and won't be returning.

For eating we had a donut and snack size speck and both were good and typical of what they would expect. I do not want to return to this place for ice cream drinks. the cup was filled with ice. so diluted, it had the taste of dirty water. the hired realized it didn't look right and did it exactly like that? also the menu said kokosmilch was available. the person who took my order insisted that they don't wear cocos milk not only that they were outside when I tried to clarify? the trip was super slow and secured at 10:00 on Saturday morning. next time we go to the menu and store.

Saturday morning and it took over 40 minutes to go thru the drive through. Service here is atrocious. Once you are in the car line you can’t get out with cars In front and behind you, the building to your left and a concrete wall to your right. No employee came out to tell us why there is such a delay. If they had maybe the drive thru customers would not have been so frustrated. Don’t go to this Dunkin’ Donuts on a Saturday. Half of your morning will be waiting in line. Extremely poor management which equates to poor service, which equates to decline in customers. Plus they only had men’s bathroom working, which my teen daughter she l had to get out of the car due to such a long wait did not want use and their unisex bathroom was not working. Not worth it at all.