Holiday Inn Express Suites Burleson/ft. Worth, An Ihg

This was the worst hotel experience. We couldn't sleep because the gymnastics team was allowed to practice all night in their rooms and early the next morning. The receptionist was rude when I asked them to respect others in the hotel. I called ahead to make sure the pool was open and the hours, but it was closed when we tried to swim. The coffee machine didn't work and they only clean the rooms every 5 days. As a family of 2 adults and 3 children staying for 3 days, we had to vacuum our own room, go downstairs for hand towels, and take out our own trash. This is not hospitality, it's trash! There was wallpaper missing in the hallway, a hole in the wall in our room, and we found trash on the other side of the room, showing it wasn't cleaned properly.

The first issue we ran into was a large amount of HAIR on the bathroom floor. The staff quickly moved us to another room. The rooms seem recently updated, which is nice, but they always felt humid and smelled like wet dog. Sure enough, when walking around with socks on, we got lots of dog hair on our socks. We were told that they didn't have all of the cleaning supplies needed to properly clean up hair. Disgusting, especially during this era. Only reason I'm giving two stars is because the staff were very nice and the hotel furnishing were new. It would be at least a 4-star review if the rooms were cleaner and the smell improved.

This hotel has the most comfortable bed where I have ever slept. The mattress and bed were fantastic! The staff was friendly and my room was quiet. The breakfast was good, with typical options for a hotel breakfast, and the coffee remained available even after breakfast hours, which was a nice touch. The location is great, easily accessible from the highway and close to shopping and restaurants. I will definitely stay here again.

This place I been a 2time visited.Each time room and out appearance is kind of a fairly good. But awful service.Front desk lady was so cool so rude and awful.When she asked me a room number, I tolded her 304.She asked me 4 times.Finally 5time I speaked tone of voice shutting at her.I gess my look, which I am a Russian Chinese Korean.Which overall Asian look, she look down on me.Every speak of word English, I did she repeatingly asking that she did not understand what I'm saying....I am a 40years living in America.Also, went school for GED. And American citizen.I been through so many hotals and Restaurants.Because I am a wedow. I have a free time always. Go to the VFW post's volunteer work. Or simply just hang out with friend's .I take trip.Traveling is that one of my favorite hobbies.I should know better. This place first time I was here, service was awful.Except one lady, when I CK-in she recognize me and politely deal with me.But other then thatThis place, make me ? and sad.?This is 2nd time this lady( Karen) doing to me.Just because I stayed the Holiday inn.I am a Gold elite membershipwith Holiday inn. IHG Club member.I will never again going back this place.She make me so upset ??Her name is in the photo Holiday inn Express business card.I ck-out come out side, I feel so mad and sad about how she treat people like me.....I went back in side front desk, ask for her name to be put in the card.

The first issue we ran into was a large amount of HAIR on the bathroom floor. The staff quickly moved us to another room. The rooms seem recently updated, which is nice, but they always felt humid and smelled like wet dog. Sure enough, when walking around with socks on, we got lots of dog hair on our socks. We were told that they didn't have all of the cleaning supplies needed to properly clean up hair. Disgusting, especially during this era. Only reason I'm giving two stars is because the staff were very nice and the hotel furnishing were new. It would be at least a 4-star review if the rooms were cleaner and the smell improved.