Meltwich Burlington

Had only a bad experience that left me $30 in drain. Usually they love this place, although waiting times are long, eating is always skrumbling. did not get what I ordered and instead of working with me, the kerl was in the round not his problem. the best he could do was give me an e-mail, please just give me a refund and in the out. left my food out there. very frustrating.

I have come to this spot many many times as I love their spicy Nashville chicken poutine, and they are often open late; meaning that I can go after work. However, I can no long support this business due to the ongoing terrible service that I have received.Firstly, I have had up to 30 minute waits for my group to receive our food.Secondly, after having always received cutlery with our meals. One day we did not, and not expecting this we had brought our food on the go train to eat during our 40 minute ride. We could not eat until we arrived in Toronto.Thirdly, I have had two instances where I was given the wrong food. The first instance I was charged for a Spicy Nashville Chicken Poutine (on the receipt) and given a spicy Nashville chicken burger. I accepted my fate and ate the burger. The second time, I ordered the same poutine as before, but was given a steak poutine, (I don’t eat beef due to its negative effect on climate change), and upon asking for a refund was denied.Lastly, one time my friend ordered the Philly cheese steak and vomited all over my car due to how greasy it was.I am mostly disappointed with the fact that after supporting this business for so long, (and dealing with poor service), I was refused a refund on a single $17 item.P.S You know the service is going to be bad when there is a sign saying, “If you do not receive a receipt, your meal is free”. Laugh laugh laugh

I went with my friends here and they ordered food and were given a different item they asked for were charged for. They were rudely denied any sort of support in giving them the correct food, or even a refund on the items. Will not be supporting this business in the future.

Food: Is just amazing severed hot and fresh always! Plus you can see how they make it!Employees: Really polite and always have that smile on their faces which makes your day.

So far ordered here three times, and all three have been exceptional. The third time was an online Uber order and they didn't have an option for the milkshake so I wrote a note to change the ice cream sundae that i ordered for a milkshake instead and not only did they do it, they left a note with the shake that made my day. Love the food and the employees <33