Big Orange - Burnaby

Pretty much a basic no frills type of juice place. There was a promotion of fresh mango fruit smoothie. $3.99 each when you buy 2 small drinks. We loved mango so it was a no brainer get that. Toppings included too. Wow! I had lychee jelly with the mango smoothie and it was so good. There were fresh chunks of mango in it too. The non promotional drink prices are quite high though. A small fresh fruit juice is $8.99. I will recommend this place for the more affordable drinks which are on promotion. It changes often.

BEWARE!! I visited Big Orange on 3 different occasions over the last couple months and I had been charged a different price every single time I went: First occasion: I ordered 2 regular fresh mango smoothies, which they have a special of 2 for $8.99. This special is also indicated on the wall on the left side. The server who took my order was a middle-aged Chinese lady with glasses. She charged me 12% tax on the smoothies, which came to about 12 dollars for the two drinks. I only realized this after I returned to the office. Unfortunate. Second occasion: once again, I ordered 2 regular fresh mango smoothies (still a special at 2 for $8.99). This time it was a younger lady who took my order. She charged me 5% tax, which was what they were supposed to do. So I thought, okay, maybe it was just the middle-aged lady with glasses who was trying to rip everyone off. I had no problem with this one and I only paid 9 something. Third occasion: Went there for the usual order of 2 regular fresh mango smoothies. This time, it was the middle-aged lady with glasses AGAIN. I already knew something was going to happen and it was just a matter of what trick she was going to pull this time. Sure enough, she denied me the 2 for $8.99 special because I ordered 2 of the same drinks. The sign clearly said any 2 for $8.99 with 3 smoothies that you could choose from below the words. She then said the drinks had to be different. Wait what? I leaned closer to read the sign more carefully, apparently, they added four tiny, barely visible, words: different from these three . Well what does that even mean? That any other drink applies EXCEPT for the three listed can be used for the 2 for $8.99 special? Why couldn 't they just say, cannot be same drink . It is still four words and conveys a way better and clearer message. So I ended up paying 10 something, close to 11 for the two drinks, as she charged me 4.99 per smoothie. I am not upset that I did not get the $8.99 deal because it was only a 99-cent saving. I am upset because I had been charged a different price every single time and it was always the middle-aged lady with glasses who was trying to rip me off. It sure sounds like she just makes up whatever rule she wants depending on her mood. However, I have to say, the mango smoothies were great as fresh mangoes were used. You could taste the freshness in it and you get some small chunks of mango to chew on. But as to whether or not I need to return to this specific store for my fresh mango smoothies? I think not.

Very rude people work behind the counter just because you work for money doesn't mean you can serve terrible drinks i. bought my chocolate bubble tea here and there was floters in it!!!!!!!!!!!!!!

Bubble tea here is surprisingly good . But im writing this review for my experience about two years ago hence why im giving this place only two stars instead of 3. Long story short the cashier was really rude to my younger brother while he was ordering the entire time AND she also yelled at him when he asked her to repeat . I had to step in because it was just getting ridiculous and she didn't even apologize . RUDE .

Good Customer Service. the lady always help me immediatly and the Diamond mango slush is really good, they use real mango and big cup just $4.99, it is very delicious.