Bon Bon Bakery - Burnaby

Recently, a friend brought over some pastries from Bon Bon. While I have had better pastries before, I have also had worse. So, when I found myself in the neighborhood, I decided to stop by the store. I entered in the afternoon and after browsing the display case, I settled on some eclairs. A woman with glasses came out from the kitchen to assist me. Her unfriendly demeanor was off-putting, but I brushed it off as a bad day. When I inquired about the price of the eclairs, her reaction seemed annoyed. Despite her attitude, I kept my composure and paid for the box. However, when she forcefully slammed the visa machine on the counter, I had reached my limit. I expressed my dissatisfaction with her service and her shocked response was amusing. She even had the nerve to claim she provided good customer service. Overall, it was a disappointing experience. The eclairs were decent, but the behavior of the lady behind the counter ruined it for me. I will not be returning to Bon Bon anytime soon, and I certainly will not be recommending it to others.

The cakes at this restaurant are incredible - always fresh and never dry!

Worst experience.I order a fruit cake .When my delivery guy reach there ,they said its out of stock n give watever they have in stock.I order cake for my sister’s baby welcome..They just ruined my event wth their awful cake..Not only their cake look so ugly but its taste awful..Disappointed n upset as it just ruined my moments??

This restaurant serves the most delicious cake in the lower mainland. I highly recommend trying the St. Honore cake - it has been a family favorite for over 40 years.

Very yummy cakes used to be on Victoria dr. A must try