Marble Slab Creamery - Burnaby

The cleanliness of the floor at this restaurant was appalling, resembling a horror show. There were tissues, bottle caps, and ice cream drips scattered around, giving the impression that the staff have little regard for hygiene at the Creamery. It almost ruined my dining experience.

Great flavors to chose from. Many toppings. Lovely staff.Do ask what's the best combinations are and they will help you.

I arrived at the restaurant earlier than expected around 7:20pm after ordering online. I informed the two young girls working there that I was early, but after confirming my order receipt, the customer service took a turn for the worse. They asked me to change a topping choice due to being out of stock, and despite me clearly indicating my new choice, they failed to add it after multiple reminders. They also served the order in a cup instead of a cone, even though the receipt stated cone. When I brought it up and asked about adding the topping again, they simply ignored me and moved on to another order. I would have been satisfied if they had at least put a cone on top of the cup. It was frustrating and confusing, as they asked me to change the topping but then disregarded my requests. I remained polite and hopeful that it was simply an oversight, but it felt like my concerns fell on deaf ears. It was like trying to talk to a wall.

I love their ice creams but I agree that they are on the expensive side but if you get the large cup then it is worth it, the quantity is pretty good+ you can add any topping you like as per your liking which adds to the quantity, I would recommend everyone to at least try one's because they never compromise on their quality and the staff is super sweet just like their ice cream

The milkshakes at this restaurant are delicious, and I always make sure to stop by whenever I'm in the vicinity.