Sam's Bagel Deli - Caldwell

I’ve visited this restaurant twice. The bagels are decent, but the atmosphere is quite chaotic, and they got my order wrong on both occasions. There are better bagel shops nearby.

The staff seemed really rushed, almost like it was a fire drill, which was quite overwhelming. I ordered a small coffee, but after being charged, I had to find it myself at the front. The bagel was tasty, but there was hardly any effort put into the amount of cream cheese. I'm giving this place two stars because the bagel was good, but the service and overall experience were lacking.

The best bagels in all of Northern New Jersey! They also provide excellent customer service. No matter how busy they are, they always get your order right.

After being discharged from the ER at 4 am and not being able to eat for nearly a week, as my appetite came back ALL I could think about was a breakfast sandwich. I stayed up an extra hour when I learned my go-to bagel place opened at 5. Got there only to be ignored and then told they weren’t turning the grill on for another 30 minutes. Annoying, but it’s early, I understand. I proceeded to try three more 5am bagel spots on Bloomfield Ave before arriving at Sam’s. The gentleman behind the counter greeted me with a huge smile, and even made me home fries despite only being open for about 15 minutes. It was everything I had been thinking about and more. Even got myself a Yoohoo. It is now 6 am and I truly just woke my boyfriend up close to tears to tell him about the nice man who made me home fries with peppers AND onions. To the people working at Sam’s, and in particular the gentleman who took my order, both your food and your kindness is exactly what I needed this morning, and I can’t thank you enough. Definitely my new go-to!

After reading all the bad reviews I decided to give this place a shot (to see how truthful those reviews were lol). The set up isn’t ideal because it’s basically a one way space to order wait for your food. The employees have a cold exterior but once I smiled and thanked them, they were polite back. Ordered a BEC on a bagel. Sadly it was really mediocre. I’m sorry, I wanted it to be great, but it was kinda lame. Bacon was burnt, cheese was barely melted, and bagel was low quality