Red Lobster - Calgary

Our server, Brian (if we recall his name correctly), exhibited several shortcomings that greatly impacted our dining experience. We would like to bring the following issues to your attention: 1. Neglected Drink Refills: Throughout our meal, Brian never proactively offered to refill our drinks, leaving us with empty glasses. We had to request refills multiple times. 2. Lack of Side Dish Inquiry: Brian failed to ask about our side dish preferences, resulting in our meals being served without the accompanying dishes we desired. He did not take the initiative to inquire if we wanted to order any additional items. 3. Careless Handling of Plates and Glasses: Whenever we requested drinks or side dishes, Brian displayed nervous behavior, handling plates and glasses with carelessness and a lack of attention. He did not face our table when interacting with us, simply placing or removing items as he passed by on his way to and from the kitchen. 4. Endless Shrimp Experience: We opted for the endless shrimp option, but Brian did not inform us of the waiting period between orders. Consequently, we had to inquire about the next serving, leading to unnecessary delays of nearly 30 minutes. Moreover, he left the table without adequately acknowledging our requests or actively listening to our concerns. 5. Absence of Biscuits: Throughout the meal, Brian neglected to bring us the signature Red Lobster biscuits that have become a favorite part of our dining experience at your restaurants. 6. Lack of Engagement: Brian demonstrated minimal eye contact and engagement with our table. Despite our efforts to capture his attention, he did not approach us unless prompted multiple times. This lack of engagement made us feel overlooked and undervalued as customers. We were seated at the NE Calgary branch, specifically on July 3, 2023, between 4-6pm (order# 100310). The disappointing experience occurred at the second table from the right, on the bar side. While we have always enjoyed the quality of the food at Red Lobster, this particular visit left us feeling let down by the subpar service provided by Brian. Consequently, we regretfully decided not to leave a gratuity, a departure from our usual practice of recognizing good service.

Quick food came fast enjoyed the calimari and green beans which is a unusual combination but it really was okay. Wife had shrimp and chicken . Shrimp cooked perfect but was boring as taste goes. Pretty average.

This is my 3rd attempt to go to RED lobster. Recieved a GC, tried 3 times to get in. Ridiculous that you can’t make a reservation, there was an empty booth in the bar but there is a wait list, 3 times they have lost my business to the restaurant’s nearby.

We took out our friends for dinner. I had the steak and lobster. I asked for a medium rare steak and it came well done and the lobster was overcooked and was like rubber. My friends lobster all tasted the same. For a seafood house I expected better. My wife’s dinner has prawns in a butter garlic. The butter sauce was overpowering because then it was butter with prawns. The butter was overpowering the prawns. For drinks, if your looking for a good craft beer here forget that one. They had a few big box beers only and nothing that I would enjoy. The desert that we had was the brownie overboard. I would highly recommend it as everyone at out table tried it and was voted the best part of the dinner. The atmosphere was great and I’m glad they followed all COVID protocols that were in place. The staff was good and made the visit. If it was only rated on food I would have given a lower rating.

We had Justin who was very good and not obtrusive but attentive. The buns are to die for and my dates platter was exceptional. They did alter it at no charge as we don;t like heavily breaded shrimp which were deep fried. I had a magnificent New Orleans salmon which was cooked to perfection. I will b going again. They do observe strict COVID cleanliness protocols.