The Empress - Cambridge

The food at this restaurant is incredible! I highly recommend trying Chef Giuseppe's amazing pizzas. The venue has a lovely big garden, making it a really nice place to dine. The food is absolutely amazing!

I have visited this restaurant several times and have always enjoyed it. The staff is lovely and the drinks are good. I tried their pizza for the first time yesterday and I will definitely be returning. I highly recommend it.

I went here with my daughter for just a couple of drinks. On entering the old days in Cambridge came flooding back. What a great lively place with brilliant (and gorgeous) welcoming bar staff who made such an effort to make an old visitor very welcome. What was supposed to be a quick night out very soon became a sesh. Would highly recommend it, if only for the Guinness. A very big thanks to all at The Empress.

Good pizza, but attitude toward customer service could really use improvement. My wife and young son and I visited recently, having dined here just once before, planning to enjoy the Monday two-for-one discount. We couldn’t remember the exact size of the pizzas, but I’d had an intense workout that morning and felt like I’d eat more than one. Ordering three pizzas seemed nonsensical with a two-for-one deal running, so we ordered four. When they arrived, the pizzas were bigger than we’d remembered, which we initially thought was lovely (we were very hungry! . We managed to eat only two and a quarter pizzas, leaving one and three quarters. My wife went to ask for a couple boxes, and here’s where things got uncomfortable. The man said no, and for a brief moment, she thought he was joking, but then he followed it up with an explanation that “the two-for-one deal is not for take away.” He agreed to give her one box, but she reported the interaction felt slightly condescending (like an “I’ll let you get away with it this time” tone one might use with a child . Then on the way back to the table, she overheard an employee talking in a very low voice, just catching the words, “…some people have caught onto it…” She came back and told me everything, sharing that she was embarrassed, like everyone thought we were trying to scam the restaurant. Hating to waste food, we managed to get all the remaining pizza in the box, but this meant it was needlessly smashed and messy. So what started as a nice evening, ended in us feeling quite uncomfortable, and we’re not planning to return anytime soon. I think the Empress needs to rethink the two-for-one policy, to make it more customer-friendly and flexible, even if that means re-pricing it. They also probably want to rethink the approach to customer service in general. Many businesses go “above and beyond” for their customers – this was the exact opposite.

I love The Empress, really great pizzas at decent prices (especially the 2 for 1 on Mondays!!!!!! plus the student discount on drinks and food. They also have a big covered beer garden, pool table, darts board, and digital jukebox. Love this pub