Alewife Cafe - Cambridge

Super unprofessional. I was on time for the bus and the bus never came. I called the customer service to ask the bus status and was told that he went about 10:03, but I was already at the bus stop and never saw it. When I asked the customer service to put me on the next one, they hung up. I called again, was taken in for a really long time and then the customer service staff told me that the bus went around 10:01, instead and then refused to change my reservation to put me on the next bus (even if I never saw the bus) when he talked to the manager, the manager was also hanging on me. will not go with this bus company

Don't use GoBus. I wish I could give 0 stars. This company needs much better organization and management. Bus was late to leave providence, the driver didn't know where he was going, he pulled over an hour away from NYC and refused to continue. He had worked a 12 hour day and an entire bus full of passengers were left in the dark. Went to call customer service and they were CLOSED! Finally, after a lot of complaining, we were told by a passenger, who had the driver call the dispatcher, that his replacement was going to be here in 30 minutes. We are so late getting into NYC. I WILL NEVER AGAIN USE THIS BUS COMPANY. WHAT A JOKE.

Did its job. Is it luxury? No, did it get me to NY and home safe? Yes Drivers were nice AND SAFE, bus was clean, passengers were all courteous and respectful (no knuckleheads). There was really no negatives. They give you a free bottle of water which is great too.

I'm on my way to NY as I type and this is my first time traveling by bus so I cannot compre to other bus agencies but I'm very pleased. Bus is clean and you could see it was cleaned right before we boarded. Restroom is very clean too. They ran out of hand sanitizer so bring your own. But other than that isn't very clean. We had two pick up locations. Alewife and Newton which is very convenient. It's Sunday 02/09/2018 a day before Labor day and we left at 7:30 am sharp from Alewife. We are expecting to be in NY by 11:30-11:45. Traffic is so far so good so hopefully we make it to NY soon. I hope you find this review helpful.

As far as buses go they are my favorite. I've been taking them for over a year now, and there are good days and bad, but overall it's a great company and I'm sticking to them. Their buses run on time, drivers are great, they give you water, keep their buses quite clean, you don't need to print anything just show your phone, if you need to make any changes prior to departure they make it hustle free just a quick call and they'll refund or exchange. On the negative side there have been a few reps that were having a bad day, but all in all five stars.