Kaspa's - Canterbury

Hands down the worst customer experience I’ve ever witnessed. Clearly being run by children who couldn’t care less about the place. We came in for some dessert and the staff actually moved away and avoided eye contact which was a very strange “greeting” I then asked if we were okay to go and sit upstairs to which they replied “yes”. We picked out a sundae and a guy told us there was no ice cream, no explanation offered, were they out of every single flavour on offer, surely not!? Was the whippy machine not working? At this point we decided we were going to give it a miss as we felt very unwelcome. When we left there was no apology, no communication not even a good bye just blank stares from 4 “workers”. I never leave reviews but this was so poor it needed to be documented.

If you haven’t been to a Kaspa’s and you have a sweet tooth, you are missing out. I took my youngest daughter in June 2023 and we shared a Reese’s Waffle with M&M peanut premium base and it was an absolute taste sensation! The staff were very polite, smiley and helpful too which is always nice to see

I don't know even where to begin ignorant staff especially whoever the ladies where who ironically turned out to be supervisors spent more time smoking and vaping outside than they did about our order customer service and care never again I hope you both learn some moral decorum

Andrew was simply amazing. His communication and understand was exemplary. The stress the staff must get from being so popular in the city is underestimated, they are only human. The food is brilliant as always and thanks to Andrew, we are extremely pleased with our visit. Thank you sir.

Must be a common theme in Kaspas establishments as we weren’t officially welcomed in. Went downstairs to order where original staff member took my order but got confused (might have been new but may not have taken training seriously or missed something crucial or wasn’t mentioned in said induction/training) Another member came in to ‘save’ the day but far from it. Obnoxious in answering queries but when order turned it up it wasn’t bad to be fair but my word, might need some decorum lessons!