Toppers Pizza - CANYON COUNTRY

The salad bar was impressive, but I found it odd that it was limited to just one trip. I would have preferred an all-you-can-eat option. Although their website mentioned they offered gluten-free crusts, we discovered upon arrival that they didn't have any available. It was a bit confusing, as I noticed the cauliflower crust was not listed and the server said they didn’t have gluten-free options. This was disappointing, especially since someone in our group is unable to eat gluten.

I visited on a Friday night with my son and daughter, and everything was fantastic. The pizza and garlic bread were excellent. Although it was a bit crowded, it wasn't overly busy. I will definitely be returning, as they had TV screens set up with something for everyone to enjoy.

I just had my first experience at this restaurant, and I have to say, the pizza is amazing! As a foodie, I can be quite particular, but I have to give Toppers a five-star rating. I’ll definitely be back soon!

I was just trying to pick up my takeout order when I saw someone speeding crazily through the parking lot. Just as I was about to park, this car came out of nowhere and cut me off so dangerously that I would have crashed if I hadn't stopped. I was left speechless by such reckless driving in a small parking lot. When I got out, I saw the driver fixing her makeup in her car, completely oblivious to the chaos she almost caused. I walked into the store to pick up my order, and later saw her walk in too. It turns out she's an employee there. No apology, no acknowledgment of her dangerous driving, just business as usual. I've got a dash cam video of the whole incident, which I'm happy to send over if this store actually cares about teaching their employees basic safety. If she keeps driving like that, it's only a matter of time before she hits a pedestrian or another car. By the way, it was a female Hispanic employee driving Toyota SUV in the picture.

Dear Regional manager I am writing to formally express my disappointment following a recent visit to your restaurant, Toppers Pizza , located at 18417 Soledad canyon , on 06/26/2024. Unfortunately, my experience was unsatisfactory due to several issues that I believe need your immediate attention. Firstly, Jenifer which call herself manager should not work at this location. I came from Dallas Texas to visit my family in California. They were telling how good is this resturant, which I did not wanna come to place to eat pizza neither salad. Due to my family told me is great place for family and kids to eat, I divide to go there and spend our money with you guys which this was our biggest mistake. This was surprising and unacceptable, especially since your restaurant prides itself on great service and freshly made food. Secondly, after we order 4 pizza and wing and bread stick we ordered ourself a salad from salad bar. Employee name Fernando super nice and polite did take our order. After they brought our order we start getting up one by one and get some salad in our bowl. The lady which she call her manager but to me she was just look like dish washer person to me, came up to my brother in law and really rudely told him that he can fill touch his plate while his waiting for other to move forward. To me this is my plate I do whatever I would like to do because I paid for my salad. Without saying please or would u not touch your plate while you standing, she said really rude that go away from salad bar and donot touch plate. I would like to someone to review camera see how long she stood behind my brother in law until he get his sauce on his bowl and come sit down. After fact she started walking around us looking at our table and keep watching us. As my 7 years old son did like the salad ask my wife to please get her more of that salad. As my wife get up and went to get a little more salad for my son “ to me that dishwasher person which she call her manager” Jenifer came really rudely to my wife face and really rude told my wife that she can not fill her salad, my wife told her that wants some for my some, Jenifer said to my wife with bad attitude hand me your plate you can not have it. Not explaining or anything really rude. This is not a way you go to customer and tell them this stuff and a manger of big restaurant. I really feel sorry for this resturant to have manager like that. This was our first time coming to this place and will be our last time for life to coming to such low class resturant like this. Additionally, I want to people knows to not come and spend there money in such low class pizza salad bar place to waist there money. My son and my daughter start crying and we got so made we left resturant without eating our food. I can not stop them to not upset. This is our vacation time we came to CA to spend time and money. I really upset that I did spend $133.64 along with $20 dollars cash tips. I really need to see some action about this situation from higher manger and would like to be contacted to discuss the matter. If I have to take legal action I will do. To not happening to any other person to mess up there vacation time or family time. I will put her picture on this that way if anybody see her to run away from that resturant. She does not know to talk to people. Moreover, when we brought these issues to the attention of the staff, the response was dismissive and unhelpful. It was disappointing to witness a lack of professional customer service, which significantly impacted our dining experience. I am hopeful that this letter serves as constructive feedback and that you will take necessary actions to address these issues to improve the quality of service of customer service. I believe that everyone deserves a good dining experience, especially when they decide to dine out. Thank you for taking the time to read my letter. I am looking forward to seeing improvements by getting rid of Jenifer and putting a person who deserve. If you zoom in on my picture you see why she took picture me and my family.