Jenkins Bakery - Carmarthenshire

I ordered a cheese and tomato pizza but was disappointed to receive a hard bread roll with tomato puree and no cheese. The customer service was responsive but not satisfactory, as they asked for specific details about the pizza. The quality of this bakery has declined in recent years. Because of this and the lack of satisfactory customer service, I will choose to visit Greggs instead of Jenkins in the future.

Today 22nd June we visited the bakery in The Avenue, llwynhendy, llanelli. As I was giving my order I was taken ill at the counter. Within seconds I was offered water and helped to the seating area. Staff are always welcoming here. I would like to especially thank the staff member who took control of the situation, she didn't panic, she put my husband and I at ease. In fact she was brilliant. Thank you, you went above and beyond what we could have expected. The food was fresh, well displayed and shop very clean.

A basic pasty and cake place that's better than Greggs. Its difficult to know what's on offer in a meal deal and eating in is a significant mark up on takeout's. I would have liked a sweet and savoury pastries but didn't notice the sweet. The standard was average nothing stood out its next to the bus stops so is handy. Its much better than Greggs.

Not one to complain, I visit the Trostre branch several times a week. I mentioned to the store Manager today that on my last visit,one of the loaves of bread was un edible due to a large air pocket inside. Basically a large hole. I was made to feel like a liar,and then noticed with this weekends purchase, one was rejected for this same reason when sliced. The Customer service is appalling! I was asked why I hadn't taken the loaf back on the day of purchase and explained that it hadn't been needed on that day, I strongly recommend that the said person is given further training on what is acceptable customer service.

Lovely friendly welcoming smiley staff especially a nice lady called Denise, nothing too much trouble their toast is lovely thick slices and heavenly with butter marmalade why doesn't it taste the same at home when I do it! Nice clean place, tables regularly cleared cleaned and even brought to your table, had a Christmas roll a special thank you to a young man called Jake it was awesome before going to the pictures. Would highly recommend. A heartfelt thank you. Liz Bob :