New China House - Carney

I would give 0 stars, if possible! I ordered Szechuan Crispy shrimp and received something different. I called and spoke to the a female manger who had a bad attitude towards me. She tried to tell me I received the Crispy Shrimp, which I’ve ordered before and this is Not it! I ordered on my way home from work so very disappointed I get home and have the wrong item I ordered. To get a refund for their mistake, I have to return the food (which I will be happy to do) on Monday, today is Thursday. Never order from this place! Horrible customer service!!

I ordered hot and sour soup and asked for no meat. I came home and found chicken in the soup. They pre-made the soup with chicken and picked the chicken out, probably left some in the soup. They should tell the customer that we don’t have without chicken or make a fresh one instead of picking the chicken out of pre-made.

I wish I could have gave two zeros, I will never eat from new china house again

This used to be an easy 5 star rating; I've been a loyal and frequent customer of New China House for about 15 years! They've consistently been my favorite restaurant in this entire area, and the only local Chinese restaurant I patronized that's how much I loved the food I used to get. I absolutely LOVED their Monk's menu (particularly the Monk's Beef (seitan) with Broccoli, which I nearly always ordered), and the Crispy Eggplant! The Vegetable Chow Mai Fun was tasty, too. I also always included the Vegetable Spring Rolls and Vegetable Dumplings (fried) with my orders. Because I'd been ordering the Monk's Beef with Broccoli for so many years, I didn't even know about the Crispy Eggplant until about a year ago... when I promptly fell in love with it, and ordered it repeatedly thereafter (alongside the Monk's). I cannot BEGIN to convey my disappointment when they suddenly stopped offering the Crispy Eggplant. However, I assumed they still had my old favorites... but no! The ENTIRE Monk's category has been removed from the menu! AND even the Vegetable Dumplings have disappeared, too! Alllllll the dishes the only dishes I loved are gone! New China House, say it ain't so! Please bring them back!

Best in my neighborhood. always hardworking. loyal costumer.