Cook Out - Carrollton

Went threw drive threw the cashier didn't put the right order in when we wanted a tray. Went to the window and the lady gave us the order but it wasn't right. My sister had to ask for a water when the tray came with a drink. We pulled over and I went inand the cashiers in front plus I guess a manager got cocky when I told them this was supposed to be an tray she gave me my twodollars back plus the food and didn't act like she had customer service experience. I used to work at cookout so I know how yalwork and do the trays. Do better guys. And hire people who have customer service experience

Cajun chicken sandwich, Cajun fries, and cheese curds with a cherwine. My new go to and one of my new favorites of all fast food places! Love the cookout!

Meh, it's just okay. Reg size burger, meat way smaller than the bun. Onion rings are like BK, no bueno. Sweet tea, a tad too sweet for my preference. Corn dog was pretty good.

It was obvious that this location had some operational deficiencies from the moment we arrived. The employees appeared to be overwhelmed and without accurate direction. We waited about 6 minutes before our order was taken. The employee was very nicewhich prevents this rating from being a one. I ordered a Big Double and I have seen larger beef patties served in kid 's meals.It was so disappointing based on the reputation of CookOut. Also, the patties were definitely burnt and dry. My wife ordered thehot dogs with chili and the chili was so dark in color it had to be quite old. She didn 't even bother to eat or keep her secondhot dog for later. She threw it in the trash. There was even a seating bench with a handwritten sign placed on it advising notsit because it was not secured properly. Clearly not a location I intend to revisit. The ownership and leadership team are belowany reasonable standard of quality service that I can appreciate.

We asked for two orders. So we ordered the first they told us the price then we ordered the second and they never said anything. We pull up to the window and they said they didn?t get it. So we asked to order it at the window and they tell us no and have towait in the long line again. Then we look at the receipt and they charged tax for the order more than once. They also got itwrong so we got in line. The rudest lady at the window. The was the worst cookout experience.