El Pollo Loco - Cathedral City

Bad experience the drive thru lady was rude and I asked her for specific sauce the green avocado she says yea that's the one I didn't get that one I got a different green salsa. Also I asked if I could have my burrito cut and she said yes and it wasn't cut with an attitude the whole entire time. Will not be coming back to this rude establishment. Always messing up my order

This wonderful place next to good food and clean restaurant her management and service is the best they understand that it is a courtesy very clean and just wonderful day and night even the same service that I give them a five plus,

The chicken is always fresh at this point. They also do a great job with portions. Very fast service.

El Pollo Loco is and has always been a pleasant place to dine. However, I had the worst experience while at this location. For starters the dining area floor was dirty, the soda machine had no carbonation. This issues was known and acknowledged by the employees yet they still charged customers for soda. The explanation given was that they were waiting for service for the machine. Additionally the female (manager? cook who was making the food was on a personal call on her cell phone (with an ear piece and had her cell phone lying on the counter were food was being prepared (extremely unsanitary . Two other customers noticed the same issues as I and we spoke about them. This location is an embarrassment to the brand and the employees working here need additional training with respect to customer service, work ethic and professionalism.

I love el pollo loco!!! Where else can you get Combo for $5, 3 tacos, chips and a soda?? The employees were always nice to me. Thank you, guys, you do a great deal with what you have and thank you for putting on with some of the rude people you serve.