Chapps Burgers (cedar Hill)

Today, I went in to place an order and to retrieve the remake. When I spoke with the management, they seemed to have forgotten our previous conversation entirely! I reiterated my name and phone number and explained the situation again. Management stated that they needed to take down my details and look for my original order. Despite my explanations, they insisted they had never encountered such issues in their 40 years of business and refused to honor the promise for the remake. This experience has made me decide it's my last visit. While I enjoy the food, I cannot accept this level of poor customer service. Is it really that difficult to resolve a simple issue with a burger?

Here’s the breakdown of my order from Uber Eats: - 1 Bacon Cheeseburger with Swiss Cheese: $12.77 - 1 Swiss Cheese, Grilled Onions, and Mushroom Blue Cheeseburger: $10.53 - 1 Classic Seasoned Fries: $2.79 - 1 Cajun Fries: $3.29 - Uber Eats Fees and Tip: $23.49 It totaled $52.87, which is a bit much. I would have given it five stars, but I lost one because of the overall price.

I want to begin by saying that the food is consistently excellent; I've never experienced any issues with the quality of my orders. However, the owner could definitely improve his customer service skills. Every time I've interacted with him, I've found him to be unapproachable and quite stingy when it comes to extra condiments like ketchup or ranch. If there's an extra charge, that's fine, just let me know, but there's no need to make customers feel uncomfortable for simply asking. His lack of warmth has been a recurring issue on multiple visits. Unfortunately, I won't be returning.

I love reading the reviews AFTER I eat in a joint. My burger was delicious. I'm sitting here with the Giggles. Loved it all the way to the brown paper bag that missed me home (Chgo). I have the sweet potato fries. I'm trying to think if I can come back and not be a fat LOL.

I order a veggie burger from here two times I also ordered cheese fries I didn't like them very much but then the next day I ordered Cajun fries the were so much better the burger great no compliance about it . But the fries can use a little bit improvement