Sports Cafe - Central Bedfordshire

We had dinner at the sports cafe one evening as the other restaurants were booked and the food was really nice. A few of us has fish and chips which was lovely, no soggy batter or small pieces of fish. All of our meals were...nice and a strong plus was how family friendly the sports cafe is as it has soft play and an arcade section which the children really enjoyed.

Order food by app. Arrived before time stated. But food was not very hot. Coffee nice. Staff nice. Have to wear a mask till sat at table then suddenly don't need one. HUGE TV screen showing sky sports.

Of us had dinner here Thursday menu was good with plenty of choice, prices were good but the food was great, very tasty and hot. staff here work very hard and gave great customer service

Good for breakfast, lots of screens showing different sports. busy but social distancing in place. But very strange sausages!

We went to the Sports Cafe on Friday morning after we had checked out of our lodge. The idea being we had packed all our luggage into the car. Would grab a quick breakfast and a coffee before heading off on the drive back to...London. We got to the Sports Cafe at approximately and ordered our breakfasts and hot drinks. After minute wait I went inside to see what the delay was only to see staff running around completely overrun and orders very delayed. It seems that lots of people had the same idea as us to go to the Sports Cafe before heading off. Surely the management could have foreseen this and planned appropriately with staffing? In the end we didn't get our food until hour after we ordered. This was despite receiving an estimated time when we ordered of minutes. The worst thing was when the food finally came there were errors e.g. one member of the family said no sausage with the breakfast but had sausage, two family members requested brown bread not white bread for toast and got white bread. On top of this the hot drinks arrived about ten minutes later than the food. Surely making a coffee should not take minutes. Complete shambles and very disorganised. Even when the waiting staff brought items late there was no apology or offer to recompense for the delay by offering another item or just acknowledging that service had been poor. We did visit the Sports Cafe the day before and had a lunch and to be fair the food had been ok and wait time not as bad but after the experience on Friday I have to leave a poor review in hope that the management will seriously look at this and ensure that they plan efficiently for days when people are checking out and likely to drop by for a quick last hot drink/snack before hitting the motorway. Bad experience.