Applebee's Grill - Champaign

Wife really wanted to recreate the country song so we went the other day. Food was great, service was a little slow at times but to be expected since no one wants to work customer service right now. That said our waitress was friendly and working as hard a she could. Food came quickly, staff was friendly, we were seated fast so overall great time.

Excellent... Very good food and the place atmosphere

I have never on my life waited 20 minutes for my drink order to be taken, and I've never had to wait more than 10 minutes for our server to bring back our first round of drinks unless we ordered from the bar and tonight we didn't. So we walked out. I saw our server across the restaurant, told him that we were leaving and why, he just shrugged his shoulders. This is one of the worst displays of customer service I have ever seen from a server. We will never return to this location.

This Applebee’s only received 1 star because that’s the only way to enter this review! Today I visited this location and the male worker said their kitchen was closed and bo guarded the aisle. I should’ve said I need to use the restroom and I’m sure I would’ve been asked to leave. I’ve never been to this location before but I don’t believe it was a kitchen issue because the worker would’ve been apologetic. I’d never refer anyone there and I like Applebee’s which is why I chose this restaurant to visit while in a new city. I’m glad Indiana shows hospitality. This location is a disappointment and I hope they close down. Evil will only cause your business failure. Change your staff! Corporate should know about this and pull the video! Follow Up: The store manager called me immediately and spoke with her staff. The manager reviewed the video, and offered me a gift certificate so I went back to the location. The young man apologized and I told him thank you.

Didn't feel welcomed by the staff. Left the restaurant without a dinner. Probably never going back there again!