Starbucks - Charles Town

Poor conditions, tables are dirty. Our 3 yr old dropped her donut on the ground by accident and they made a big deal about it and wanted to charge us for a new one. Personally thats poor customer service.

I come to this Starbucks all the time because it’s near my work, and I always look forward to getting my iced chai tea. Today, I ordered their Gingerbread Chai Tea latte and it was straight up milk. Naturally, I took it back in for them to remake it because I paid nearly $7 for a chai tea, not milk! The girl behind the counter was nice but in a condescending way and said “well it’s made with a lot of milk” and pushed the drink back at me when I insisted it had no chai flavor at all. I gave them 3 stars only because the other girl that remade my drink was exceptionally nice and understanding. The short, Hispanic cashier with black glasses, with a pompous attitude, should be fired. This isn't the first time they've handed someone a chai tea that was nothing but milk.

These people move incredibly slow. Even when placing mobile orders estimated wait time is 20 to 25

Worst, slowest Starbucks I have been to. Rude employees. They take your order, dont have the item, tell you exchange options without telling you it costs more.

Went through the drive through for my latte!!! Sooooo good. Fast friendly service at this location.