Papa Johns Pizza - Charlotte Hall

If they pick up a pizza at 515 o'clock for a 630 o'clock. they should give us a waiting area for guests like a doctor's office if we have to wait for a pizza over 7 o'clock.

Used to order from this place a lot. Not so much anymore with wait times like 2 hours for delivery. Must be hurting their business. Tried to order some pizza when I got off work at 8:00 pm. They close at 10 pm Sunday night keep in mind. So after placing my order on phone around 8:30, I was called by employee and told it’d be 2 hours before pizza would get to me. Of course canceled my order because that is ridiculous. I liked this place because the convenience and pizza is okay. But must sadly say I will be taking a very long break until they sort things out. Maybe it’s a employee problem? Perhaps short staffed. Maybe Papa Johns needs to pay more and offer ppl more hours. I have worked in pizza, and I know how d corporate is about giving those hours out. Anything to cut corners and save money…

The Gentleman was rude First of all, Second it took me 20min just to get this location on the phone just to tell me they don’t deliver to my address which I’m only 13 min. Away so I mentioned we will pick it up. We put our order in then as I’m giving the card number he just hangs up on me lol. Tried calling back a few times but no answer. by that time I guess it was getting close to closing time. (Definitely bad service) I Guess I did not need Pizza anyways tonight lol

As expected, staff could be friendlier but they get the job done

No contactless carry out!! Online it offers contactless carry out. Then the cashier touches a pen and receipt, goes to fridge holds dipping sauce in his dirty hands. He then tosses them inside one of our pizza boxes touching our pizza.