Starbucks - Charlottesville

The service was far from satisfactory; the staff seemed indifferent when it came to taking our order. They carelessly tossed tea bags, tags included, directly into the cups instead of using the standard double-cup method with the tags properly secured. We ordered Earl Grey with two shots of Chai, but instead, we received two English Breakfast bags, completely ignoring our request for Chai. Overall, it was a rather disappointing experience.

This Starbucks faced some difficulties when it first opened, but it has made significant improvements over the past year! The barista, Mercedes, is the friendliest one I've ever encountered! (I'm sure the rest of the staff is great too, but she was the one who assisted me.) She is incredibly kind and goes above and beyond to help you discover a drink you’ll love!

The restaurant features a spacious interior and efficient traffic flow, all beautifully complemented by a sleek, modern design. I also want to commend the outstanding drive-through staff. The line moved swiftly, allowing us a chance to chat a bit, which made for a delightful start to my day.

This Starbucks is a standard location that is easy to access. The staff were friendly and accommodating. There's a nice parking lot and a pleasant outdoor seating area, though I couldn't take advantage of it due to the weather during my visit. One downside is that leaving the parking lot can be a bit tricky, as you can only turn right, while the interstate is to the left.

The line was pretty long due to it being red cup day, but the staff managed it like professionals. I was in and out in about 10 minutes, leaving with my two drinks and red cup! I was really impressed by how efficiently they handled the lines, both inside and outside, while also staying on top of mobile orders. The place was clean, and they did an excellent job of keeping all the orders organized.