John Lewis - Chelmsford

No vegan cake choice at 1pm today is unacceptable. Cashier lacking in any customer service. Dirty table, Gone down hill

I was disappointed to find that there was no sourdough toast available, or any other bread for toast, even though it was only 11 am. Additionally, on a previous visit during lunch time, there were no children's sandwiches available, despite them being advertised as part of the children's box.

It is not acceptable to have to prepare your own coffee, especially when there are hot food options available at the restaurant. The bill was high considering the small amount of food received.

We have always liked John Lewis cafes but this was poor. Expensive for self service. Coffee was the most bitter taste and was unpleasant. Choice of food was minimal. Menus disappointing. This was lunchtime. Older couple behind us were looking for something hot and had to leave as there was nothing for them. Staff were pleasant and the cafe was clean and this is why we have given this 2. It is unlikely we will return again.

All three visits over the last four months have been terrible. Very slow food times. Never much choice, burnt toasties but cold on the inside. On my last two visits they have not had any sandwiches for the children's boxes. Cold tea, It never lives up to the standard you expect and receive in other JL restaurants. Safe to say I wont be returning. The coffee shop on the 1st floor is much better.