London Inn - Cheltenham

I enjoyed everything at my stay in London Inn! Super friendly staff, nice and cosy rooms, amazing prices and great location! Highly recommended! Rooms: Rooms were cosy, clean, and warm! First time i slept in a hotel and didn't catch a cold at night. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great value

It's a great place to stay, where co-workers look like family and are friendly to guests and patrones of the bar! The staff is all very helpful and polite. Rooms: The Inn has single rooms. Rooms: 5 Service: 5 Location: 4 Hotel highlights: Great value

Great Venue for a function. Separate room with separate bar and a dance floor! Rooms: 4 Service: 4 Location: 4

Extremely disappointing experience. Arrived. Wasn't shown to the table we had booked. We were then not given any menus or offered drinks or anything which we then had to ask for from the bar where we were eventually told that there was no table service and we had to order from the bar. This would would have been perfectly acceptable but none of this had been communicated to us before this, meaning we had been sat waiting, clueless for around 15 minutes. After we did order around 45 minutes passed before one of the front of house staff who was evidently doing their best although lacking the proper training told us that they were hosting a party and that this was why we had not received our food and that there would be an even longer wait. This was absolutely appalling as there was no communication prior to this, with no apology either. When our food did eventually arrive 1 HOUR or more after our order, some of it seemed slightly burned and we were not offered condiments of any kind which we then had to ask for. We were then given several pots containing around a teaspoon of sauces each. When it came to paying, we were not given a bill listing what we had paid for just told the total. This was followed by none of the staff knowing how to split the bill which took a longer amount of time. Overall this was a terrible experience with seemingly no senior staff around and a complete lack of service. I would not recommend unless some serious changes are made. Service: 1

Friendly pub, good breakfast. Easy to park even though you have to park on the road. Rooms: 4 Service: 4 Location: 4 Hotel highlights: Great value