The Greatfield - Cheltenham

Staff, although a little thin on the ground considering how busy it was, were polite and did all they could to make us feel welcome. The pub was very busy and we had to wait about 45 minutes for our food, but this was not a problem and when the food came it was piping hot and very tasty. Staff checked in on us without being intrusive which is not easy! Everything about our visit was great. Would be more than happy to return

Unfortunately I need to share a very disappointing experience with the food in this place (yet again). My family visited to celebrate my son’s birthday yesterday evening (21 11 23). I ordered a medium rare steak which was not only an awful cut of meat, it was cooked very poorly. My wife ordered a simple veggie burger which should have come with chips. However, the waitress brought all the food out and said the chef had dropped the chips on the floor (even though I saw her drop chips on the floor). We then had to wait a good 10 minutes for more chips to appear by which time was too late as my wife could not wait so the burger was eaten without chips. When they did arrive, she apologised and said she had forgotten to bring them as they were stuck on the side. Ironically, they were undercooked and hard. I last visited the Greatfield for food about 5 years ago and it was terrible then. In fact having complained back then, I was sent a £10 voucher which I just could not bring myself to spend and pour more good money after bad. In addition, I was warned about the dreadful quality of the steaks here just last week but foolishly ordered one. My disappointment is on 2 levels: 1. If your chef is unable to cook steak properly, either train them or take it off the menu 2. Please train empower your staff to turn a bad situation into a good one. My wife’s meal should have been refunded. THAT’S good customer service and I would have been writing about that. Mistakes happen, its how you manage them that sets you apart In contrast, the Hatherley pub 15 minutes walk away do absolutely superb food! Never ever had a bad meal there. I hope you are able to take the positive out of the feedback. Love the atmosphere, great staff, great beer but Im afraid next time we will be swerving your food!!!!

Had a lovely brunch yesterday (full English) in this welcoming pub. Brunch served from 10am and the pub allows dogs in. Will definitely be back again.

Absolutely lovely evening with a friend here last night. The staff were so friendly and accommodating- Toby, Ruby and Georgia. Sarah the Manager was always around, smiling and helpful. The atmosphere was great! Will deffo be back!

Fantastic festive lunch for 12 of us today a mixture of ages , the service was amazing, the lunch was spot on, our soup was a little cold however it was soon sorted we had a nice hot bowl of soup back on the table. The greatfield looks so Christmassy welcoming. The manager the team are all so friendly nothing was too much trouble.