Mythos Meze Bar Restaurant - Chepstow

The food was delicious. The staff were lovely and friendly. Definitely recommend Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5

We visited 3 years ago and had a really lovely meal and the service and atmosphere was spot on. It’s a lovely building and very well decorated. However we revisited last night and to say it was really disappointing was an understatement. We arrived at 1830 and the restaurant downstairs was quiet. We were seated and drink and food menus were brought over. The waitress explained there were a few cocktails missing and some dishes missing from the menus. We ordered drinks and were left to look at the food menu. 20 minutes later I asked her to come over so we could order food and asked about our drinks. She explained that the bar staff would not arrive until 1900hrs. My short cocktail then arrived with a very long straw.. I asked for a short one which seemed to put the waitress out a bit and she explained she’d have to cut one in half which I said was fine no problem. Starters arrived not to long after and it was lovely, very nice calamari with olives and pitta. At around 1945 we were told that we would still wait for our main due to a large table upstairs and that the chef was on his own. 2025hrs our main arrived. This is a substantial wait for a main, my arrived the lamb chops and it looked nice, I asked for some vinegar which arrived in a small dish, she apologised and said that the pourers were all dirty! my husbands mixed grill was cold. He ate the rather small lamb chop and also found an item missing from his mixed grill. Then kebabs were stone cold. We asked the waitress over an explained and she took it back to the kitchen, she was gone a few minutes and came back and said you’ve eaten most of it so we can re heat the rest. My husband tried to explain that he’d only had the chop and an item was missing and she dismissed him. We explained we were happy to pay for the rest of the meal but not his as it was as described and it was cold. She walked away from the table and returned a few minutes later and threw the bill down and said I’ve taken £10 off. And walked away. I then had to go to see her to ask to see the manager. The manager came over, we explained that we were happy to pay for the rest of the meal however not the mixed grill. She explained that the chef was stressed due to being on his own and they had a large party upstairs and her staff were not highly trained. She explained that the meal would have been reheated in someone else’s juices in their mixed grill and not microwaved. She deducted the mixed grill from the bill which was appreciated. I feel that this could have been avoided, a large pre booked party and also continuing to take booking means you might need some more staff. It’s the little details that make coming for a meal a good experience. 3 years ago this place was great, now not so much. We wouldn’t revisit. Better value for money, and better service else where.

Arrived and waited over 2 hours for meal then when got meal it was dry the venue looks lovely but service was very poor Meal type: Dinner Price per person: £30–40

I had a really lovely meal here last night, with my family. Good traditional menu and all food cooked from fresh ingredients. The tzatziki was there best I've ever eaten. Lovely atmosphere and kind and attentive staff. I would highly recommend. Meal type: Dinner Price per person: £10–20

Great food and service. Meal type: Dinner Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5