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Contribuisci feedbackWe were a table of three on a Sunday morning. The diner is always busy but the wait wasn’t long. The menu has plenty of choices. The chipped beef was delicious, the hamburger cooked perfectly and the breakfast platter was large. We were all happy with our choices and will be back again.
We entered diner about 5 30 pm. It wasn’t overly busy. We asked the hostess for a table near the front because one of us has trouble walking. She replied nastily that she would take us to the next available. We passed three empty booths before she was kind enough to seat us.
Ponzio's really should remove the word diner. they are not a diner at all. went there recently for breakfast and ordered the french toast. it was $10.59. when the order came it was two pieces of bread cut in half. 4 halves for $10.59? the pieces of bread were small as well. came with nothing else. nothing special in the taste either. just regular french toast. ive been to a lot of diners in NJ and have ordered french toast. it is always 6 halfs and usually large pieces of bread. service was fine. With drink and tip it was $20.00. i left ponzios and went home and had to make another breakfast because i was still hungry! i know all restaurants have raised prices and i dont mind paying as long as I am given my monies worth. Ponzio's came up well short of this.
This review is not about Ponzios food, waitress service, takeout service, and other restaurant features. I have been going to Ponzios for over 50 years, and it would not be fair to be critical of the good people who work there who know my wife and me for a very long time. Neither would it be fair to be critical of the food, which is reasonably good diner food or we would not have patronized the restaurant for as long as we have. No, this review is about experiences on Christmas Eve with cakes I was supposed to pick up at 11:45 AM for a large party our family was having. Three days prior to Christmas Eve, I went to Ponzios to pick up cakes for this party and a Hanukkah party our family was also hosting. There were no cakes made. The person who took the order put the cakes in for delivery on the day after our first party was to take place. However, since we had a day to spare, we were able to accommodate their error by my returning the next day to pick up the Hanukkah cake, and supposedly by Christmas Eve to pick up the other two cakes. Graciously they offered the Hanukkah cake for free because of the inconvenience. I refused to accept their offer, feeling that they worked to produce the cake, so they should be paid for it. I also left a 20% tip as I always do. Two days later (Christmas Eve) I arrived at the bakery at 11:45 to pick up the other two cakes. The young man who was directing the line of people at the bakery told me that the cakes would be out if 5 or 10 minutes. I said that would be fine. I waited, talked to some of the servers whom I know, and then finally noticed that it was 12:15 on my watch and no cakes were forthcoming. I approached the young man who originally had provided the information to me and asked where my cakes were. He departed for about 5 minutes and then came back and said that they would be out in 5 or 10 minutes. Sounded familiar. So I went to the host desk and spoke to the gentleman I see at least twice a week and told him that this was not acceptable. I was not loud. I was not rude. I certainly am fully capable of being both, but I was not on this occasion. The owner 's son who happened to be passing by and heard my complaint told me to get out of his restaurant. The owner of Ponzios whom I have known for years is a consummate gentleman. His son evidently fell very far from the tree- maybe into another forest. I told him I already prepaid for the cakes and he said he would get me a refund. When I said that I need the cakes for a party he said that I should have thought of that before I complained and then threatened to call the police. I asked him to please do so, but he evidently thought better of it. I even tried my hand at an apology, if just to get what we had ordered. Didn 't work. He instructed that same young man who had given me the faulty progress report on my cakes to issue me a refund. The refund was $14.00 short because of the fact I always leave a tip. In fact the young man sounded incredulous when I told him I also left a tip. Evidently few do for the bakery personnel. He gave me the $14.00. Now I had no cakes for the party with the colors and holiday message my wife had ordered. Since it would have been impossible to get cakes elsewhere at this late time, I snuck back in the bakery line and purchased three smaller cake so I wouldn 't disappoint our family. The ignominy of it all- having to purchase cakes from the same jerk who tossed me. Note I am not giving this restaurant a single star because that would not be fair. But I think the owner should know that his son ejected a customer who has literally spent many thousands of dollars in his restaurant and met some very nice people along the way. What a shame.
Wow,so delicious! Tasted like home cooked and waitstaff was very friendly! Definitely will go back again, loved it from the time I sat down until I rolled myself out.
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