Cook Out - Chesapeake

I really enjoy Cook Out! The burgers, onion rings, and chicken wraps are top-notch. I'm not a huge fan of the fries, but I still order them. The milkshakes are also fantastic. I recommend getting a combo meal when you visit, as the prices are very affordable.

The cashier at the drive-thru was impolite and lacking in customer service skills. He made comments about customers needing to learn how to order while I waited for my food at the window. It was evident that he had a negative attitude and didn't want to be there. This was the same experience I had during my previous visit. The food was average, but all of our sides were mixed in with other trays.

Cook Out is always a fantastic choice for delicious fast food. Their BBQ options are especially amazing, and their shakes are top-notch. I highly recommend trying the banana pudding or strawberry cheesecake shakes! The staff are typically friendly and pleasant as well.

Came through the drive-through 10/22 at 11:00pm they have a manager(guy) that just became manager I was explaining to him what happened he just did not care what I was saying he kept looking away which is ridiculous and another manager(girl) who was there helping and she was sweet just kind while I was explaining what had happened with the employee Alexis was just very rude to my husband just doesn’t make any since at all she needs to be fired just very disrespectful and she didn’t care at all while I was talking to the girl manager they was trying to hear me out Alexis just kept looking at me rolling her eyes she’s just sad like come on now kept saying “is that all anything else” and getting loud like for what….who you mad at. I never had a bad experience here at this location until now when she started working there or working drive thru but she just did to damn much for me

I have never had such a negative experience with any food service than I had at this Cookout. After paying for our food, I was not given back my card. April, the cashier who took my card, said she had given it back with the receipt, I was never given a receipt or my card. After looking through the car twice, I went inside to ask the staff to look under the cash register table, the manager on duty then started throwing things around telling me to look through it myself. April then yelled “I don’t need her money I have my own money”. I never once accused anyone of taking my card. The entire staff everyone I interacted with was extremely rude aggressive. My card is still not found, my entire cookout experience is ruined. I would not recommend this establishment to anyone looking for quality hospitality.