Nestlé Toll House Café By Chip

Horrible experience. We always come here when we are in town. The girl named Sarah informed me That they do not have anything for frozen drinks or any ice cream for my other order because or because they closed and put In Storage and hour and half before the closing time . She also laughed about it. I was embrassed and WILL never be back. I live in richmond and we go to the one in chesterfield Towne center and she said same owner good luck. Don't come at least 2 hours before closing because we are tired.

The place opened at 12:00 on Sunday, 16 June and at 12:20 they still don't have cookies available for customers to buy.

I love this place. A true gem of Chesapeake. The cookies and brownies here are so good and always fresh. The staff is an older couple and they are super friendly and go above and beyond! They do have a military discount available, just ask. I come here every time I go to the mall and highly recommend it. Unfortunately the day I went was incredibly busy so I couldn't get good photos of how full the trays usually are. But they did have fresh batches ready to serve.

Excellent customer service. Sweet gentleman took time to add a ribbon to ensure the boxes didn?t slide.

Nice and kind staff but Nestle is terrible organization. Coffee machine is out of order for more than one month.