Chatwins - Cheshire East

Lunchtime Why not try chatwins for a cake and a lovely hot beef sandwich. On entering I asked the lady for a cake and another member of staff asked if I would like anything else. I said a hot beef sandwich please. So she started slicing (more like hacking at it) it was that dry. Two painful hacked at pieces of beef later she asked if I would like stuffing. I said I would like a fresh slice and not the dried up piece that had been left underneath the heat lamp. And she said it wasn’t there policy. I guess the customer isn’t right anymore. The moral of this story is….. 50 feet down the road is a butchers that sells packed hot beef sandwiches with friendly smiles and for half the price. Chatwins sandwiches £6.40 For two pieces of meat. And not so great staff. Well done chatwins 0/10

Very disappointed as they could offer nothing gluten free only a packet of crisps. Their excuse was that they used to do it but they had too much waste. There is such a thing as a freezer and gf bread freezes well, they could take out of freezer to order. No cake, no biscuits wrapped, even had NO soup! There are a lot more people with food intolerance these days than there ever used to be.

Called in , against better judgment really as I’ve been before, but being the only coffee shop with a table in we went. Completely agree with another reviewer, service definitely shouldn’t take as long as it does, especially not just for coffee and cake. There were lots of staff around too. A young lad seemed to be the only one clearing tables, while the girls chatted, there doesn’t feel like a nice friendly and welcoming atmosphere either. Both times I’ve been now I’ve felt like an interruption.This lad then proceeded at 3pm to ask an older member of staff if he could go and also how would she have rated his performance out of ten for that day. If she was actually his senior she should have taken him out of public view for this conversation, but no, she proceeded with an obviously crushing conversation where she told him he was a 6- sadly he looked to have expected better. She then proceeded to hug another staff member, asking them not to leave her as she was going to miss them , all while this poor lad stood like a lemon waiting for his feedback session to either continue or end. This doesn’t feel like a well run place or a comfortable place either. Hope this keen lad gets a job where everyone pulls their weight and he’s treated with a bit more respect

What a smashing cafe with such friendly and helpful staff! It’s been an awful week since last week and the lady behind the counter couldn’t have been more helpful with suggesting food and also giving me some paper so I could an important message down I’d been told on an audio file. An asset to this lovely market town I feel. Delicious food and Yorkshire tea too bonus!

Whilst the food is OK the fundamental organisation is absolutely terrible. The waiting time is not acceptable and the staff have no focus or leadership! Terrible