The Brasserie At Mercure Chester Abbots Well

Felt very looked after by lovely staff Susan H and Daniel and Lucy. We stayed in two rooms and in one room our two boys were left an Easter egg each on arrival. Unfortunately as we were in two rooms our daughter hadn’t got one. The staff immediately rectified this and Lucy secretly left one in our other room. Susan was so lovely with our daughter and explained the Easter bunny hadn’t realised we were in two different room. She also made a huge fuss of Her and asked questions regarding her interests. We felt very welcome and looked after. Thank you

After staying at this restaurant a couple of weeks ago, we decided to return as we were going to do some Christmas shopping. Once again, it did not disappoint. From check-in to check-out, the service was great throughout. The room was lovely and clean, the bar had a very chilled vibe and fabulous staff, and the restaurant offered views of the gardens. We noticed they also have outside pods that you can dine in for an extra cost (we will definitely be doing this next time). The food was delicious and reasonably priced. The pool was great and we didn't want to leave. Thank you once again for a really lovely stay, we will be back.

We recently had a delightful afternoon tea at Abbots Wells. One standout aspect was the exceptional service provided by Lucy. From greeting us at reception to escorting us to our table in the restaurant, her focus on detail and prioritizing the customer was outstanding. Our table had a lovely view of the grounds, and she made sure we were comfortable on a sunny afternoon. The food was delicious, and Lucy's attentive care to ensure we had everything we needed showcased exemplary customer service. Kudos to Lucy for upholding a standard of service that is often hard to come by these days - she truly is an asset to Abbots Wells. Martin and Julie.

We were staying in this hotel and ate in the Brasserie on our first evening. The restaurant was quiet and the service was good. However, we found the range of meals restricted but both found something suitable. Very poor vegetarian options though. The food was excellent although we would both have like more vegetables. The sweets were very good too and we found this a pleasant place to eat as the view onto the garden is very relaxing.

Food ok but pricey for what you get. Had wrong meal served which was corrected and given wine to compensate. Good as large glass of white wine ranged in price from £9. To £13, like London prices!