Cold Stone Creamery

Great quality ice cream.But when we custom ordered a birthday ice cream cake, they used the wrong color writing on it and the message was not even centered. The cake was delicious but that writing made it look cheesy.

I received an email from Cold Stone wishing a “happy birthday to the coolest person we know” with an offer to “buy one get one” on an ice cream creation. The team at the store made what we requested, but when the manager, Drew, refused to honor my birthday coupon because it was not connected to my phone number. The coupon does not say anywhere on it that a phone number is required to use it. Additionally, Drew was condescending and not at all helpful, not offering any solutions. He said I could sign up for some account, but that the coupon still couldn’t be used even if I did that. I don’t understand why Cold Stone would send me a coupon and not honor it. Why even send the email in the first place? My birthday experience was anything but sweet.

Shakes are great but whenever I order some for my household via Door Dash it takes us several minutes figuring out who each shake belongs to because they are never labeled in any way. Not sure why this isn’t done.

The ice cream is just alright. The only reason I came here was because I had a BOGO for my birthday month. When I went in to use it and showed the staff the email, I had to put a number in that I had set up years ago. I had no idea what the old number was and the staff just shrugged their shoulders and said sorry even though I could clearly show them the email coupon. Will def not come back.

I absolutely love the ice cream here and the endless possibilities of flavors. If you're unfamiliar with Cold Stone, you pick a base ice cream and then choose mix ins. It's fun and delicious. Service for the most part is standard. This is a good place if you're craving ice cream.