Eat /subway - Chestertown

Terrible place never again no wonder so many subways are closing

And all they wanted were two sandwiches..... I feel the need to tell people of the experience my poor elderly parents had at this Chestertown Subway. My parents wanted to use a coupon which they were told they had to make their purchase online to getit. So, They went online and tried to purchase their order (which took them 20 mins to do so, since they are older and not avidtech users) and it would not take their credit card. They called up the shop and they said that?s okay, just come in and we?lltake care of it. When my father went to pick it up they said they could not give him the coupon deal because he did not makethe purchase online... which you were all explained why. He explained to them once again that it was not taking his creditcard online and therefore he couldn?t pay online and that he did call and he was told they could take care of it in the shop. Now, seriously people , does not anyone have a heart to help a struggling elderly person get a break and help them to get acouple of sandwiches!! Some day you will all get old and need a little help and I hope you remember the attitude you gave myparents and the lack of heart you had! I?m disappointed Subway hires people like yourselves!

I haven't been in the store in a couple of years but I stopped by and my fiancee got a sub one evening, sometimes she picks up subs for lunch. A foot long is filling and tastes good to me. I like their cookies but who doesn't like cookies.

Picked up an online order for a ham and cheese with no ham or cheese on it. Called the store and they bickered about whose fault it was so long, I had enough time to drive there and listen to them bicker in person. I approached the counter and told him itwas me and he said they were still trying to locate the person at fault. Um, idc who's fault it was it is now 2PM and I orderedthis at 12:30 PM and would like to eat it before dinner. I had to ask more than once to have my sub remade. Isn't that a given?I didn't mess up, you did. Accidents happen but do not expect me to wait around until you figure out who made the mistake. Bestpart, the messed up sub they gave me was a ft long, I ordered a 6 in. The replacement? a 6 in! Seriously, you had me truck outhere twice and didn't think it would be customer friendly to offer me the ft long?!? I cant even eat a whole ft long but ittruly is the principle at this time. I hate coming there during the work week, they need to train their employees on propercustomer service.

The staff in Subway tonight were just awesome. The young man was training and a bit slow, but was so nice. The lady working with him was so patient and her exchange with our five year old was great as well. She called our boy her favorite customer, whichjust made his night.