Dunkin' - Chicago Ridge

The guy (cashier) wasn’t paying attention to the customers, He did not scan my rewards ID and they gave us the wrong order. We were in a hurry so we didn’t go back and complain. They are not friendly at all.

The woman was rude and doesn’t pick up the phone when it’s ringing. I called the store right in front of her and she didn’t answer. I ordered a dozen donuts and they didn’t have certain ones we wanted, which is fine, but she just replaced them without consulting or asking what I would like as a replacement. I consider this poor service. This store is also located IN the mall. Save yourself the time and go to the one on Ridgeland. They are WONDERFUL people there.

The woman was rude and doesn’t pick up the phone when it’s ringing. I called the store right in front of her and she didn’t answer. I ordered a dozen donuts and they didn’t have certain ones we wanted, which is fine, but she just replaced them without consulting or asking what I would like as a replacement. I consider this poor service. This store is also located IN the mall. Save yourself the time and go to the one on Ridgeland. They are WONDERFUL people there.

This is literally the slowest Dunkin I've ever encountered in my life. Been here a couple times and every time the employees seem to take two to three minutes to even start the order.

This is overall critique of all stores in the chain. In general I love Dunkin Donuts especially the coffee and bagels. Most of the time the service is good too. However the last five or ten years the variety of foods has diminished. There are less bagel brands and the low cal cream cheese which I usually bought disappeared. The butter pecan coffee and chocolate croissants should be at every Dunkin all the time. Still the gift certificates are useful and it is a good place to meet people.Never too loud and they don't rush you out.