Baskin-robbins - Chula Vista

Ok so there is this new guy on banana split job and he messed up my order and I spoke with the manager and she said basically they can’t do anything about it and this girl Chelsea was there that day and she said she’ll pay for my order although it’s not her responsibility and she shouldn’t have been punished for Martins actions therefore Chelsea she’s a great employee..

If I can give a Zero I would love to. I found out that the person she was dealing with is the owner. My daughter 's self-esteem was crushed. Told her she got the job (1st job) and to wait for orientation. More than a month has past and nothing. My daughter has called her so many times. Maria tells my daughter omg I forgot about you, thanks for calling me I 'll call you to schedule orienting (2nd to 3rd time telling her this) and nothing...promises promises. How dare you do that to anyone especially a minor that is trying so hard to work for you. She is afraid to try again somewhere else. You are a terrible person/owner.

Gabby was amazing! We are THOSE customers, the ones who come in with the crazy orders and indecisive choosers who need to taste a couple before committing. She was so patient, she was kind, she was fast and very respectful and responsive. I learned it was her first time making banana splits and they came out amazing. Way to go Gabby!

Their attention and customer service very poor. If you have a doubt and ask questions, they get upset. Young people with terrible customer service. Rude staff.

I was going to the beach for my one day off. This store is next door to an eyeglass location which made it convenient. The counter person was nice and assisted with my order. Unfortunately, on the way to the beach I realized that my waffle cone was not edible. How could this be? 62 tomes around the sun and never had a nasty waffle cone. Epic fail of quality control! Spent $10.00 for a dbl scoop waffle and the cone was so stale that I couldn’t eat it. I had to scoop the melted ice cream out with a straw. After my beach time I reached out to the store and spoke to the person that served me that nasty cone. She was unresponsive to the issue, like she was waiting for more information. Weird… There is another B&R just up the street-my suggestion is that if you want enjoy your sweet selections-go up the street.