Bob Evans - Cincinnati

We went in to be seated, there was a woman ahead of us who stated she was told it was a 10 minute wait, her name was added to the list and she had been waiting 45 minutes with no one coming up to explain to her why she had been waiting. Someone came up after we had been there about 5 minutes and my husband immediately motioned to the lady that had been waiting, saying she had been there a while. She asked if we were on the list and we said no, we were trying to get in. She stared at us and my husband said “we want a table” and she got hostile and said ok, what’s your name then? We told her and she said there were a couple of people ahead of us and we understood and asked what the wait time was. She said 10 minutes and I asked if it was 10 minutes or if it would be longer, we knew they closed at 9 and the woman in front of us had been waiting 45 minutes with no explanation. She told us she couldn’t help that woman, they came in after a big party and the kitchen didn’t have enough food made at the time to seat her. I apologized and said I wasn’t trying to be hostile or rude, just was asking and she huffed and rolled her eyes. We said never mind, wished the lady that had been waiting good luck and left.I understand being short staffed and being overworked and burnt out, but being rude and hostile isn’t necessary. I hope the customer that was waiting was seated promptly and treated better than we were.

Terrible customer service and wait time for carryout. Manager doesn't seem at all concerned when I voiced complaint.Young servers standing in corner talking, Noone working!

Ordered breakfast out today for the family. Ordered the big egg breakfast and got 2 eggs instead of 3 as menu states. Also ordered a bowl of biscuits and gravy and only received a cup. Disappointed that someone isn’t verifying order is correct.

We love Bob Evans and have never had a bad meal. We do wish they would bring Coke products back. Diet Pepsi is the worst diet pop.

Eaten at this Bob Evans past two Saturdays. Excellent servers, food was great. This location is very efficient. Will definitely be back.