Junbi Rowland Heights

The tea at this restaurant is bold, offering both traditional and playful options. Ordering at the kiosk is convenient, but the rewards system may be a bit confusing. The drinks can be customized and consistently taste great. The service is friendly. I wish they would expand to the Orange County area, as there are no other places like this. Vegetarian options are available, including a milk substitute.

I loved the matcha strawberry slushie at this restaurant, and it was at a great price too! I was pleased that they got the sweetness level just right for my order. I give it a perfect 5 out of 5 rating.

This is one of my favorite places to grab a drink in the area. Their ceremonial matcha is excellent! The prices are reasonable and the service is always friendly. Definitely worth a try! Food: 5/5

Drinks are solid, mostly matcha drinks, with three different types of plant based milk options oat, coconut, and soy. They have a variety of toppings as well. No vegan soft serve. Few tables, no public restrooms.

I ordered a vanilla matcha with no milk and almond jelly.The new guy working was super nice.He made the drink with milk on accident. He was super apologetic but the other lady working on 6/3 at 4pm was not nice.She turned to me using a very entitled, condescending tone, when you order milk tea, it comes with milk. i told her, I know. That 's why I ordered it without milk. Then she proceeded to coach the nice guy who took my order. She said, you can hit no milk and then attempted to show him how to do it in the computer system only to find out there wasn 't a no milk option. She said, oh looks like you can 't do it. Well next time you can just memo it. So looks like it was a computer error.She doesn 't need to correct me or speak to a paying customer in that e tone. I wasn 't even in the wrong. I don 't drink milk so of course I asked for no milk. The guy made an accident. It 's no big deal, but how she handled it was not hospitable for a brand that focuses on hospitality.So the new drink I got, barely had any almond jelly. He was scraping the bottom of the metal pan with the metal spoon... and in the end, this is my poorly executed $7.25 drink.Not only did I not get a good drink, the lady gave me extra attitude.In a hospitality world, there 's no need to educate the guest especially when the guest is right. At the end of the day, you were going to remake it anyways so why deal with this when all of it could have been avoided.Here 's a quote from the book Unreasonable Hospitality (which I suggest that lady go read): If you 've corrected a guest because you don 't want them to think you 've made a mistake, you 've made a much bigger mistake.I hope she can use this as coaching to be a better leader in a brand that talks about being daring.