Mike's Deli - City of New York

I had a frustrating experience at this restaurant. They tried to shortchange me twice on my second order, and I was prompted to double-check my first change of $100. A friendly lady, who I presume was an employee, took $67.00 from me.

I had a terrible experience at this restaurant. They got my order wrong and didn’t even apologize. Instead, I was yelled at and humiliated! The woman taking my order should have written it down properly instead of shouting at me and placing the blame on me.

Today I placed an order which totaled $49.Part of my order was for a “medium rare” cheeseburger. I must have said “medium rare” cheese burger 4 times; maybe more. The guy who taken my phone order also repeated it. I also said 3 or 4 times about directions to my apartment because there’s 3 elevators in my building. You take the wrong elevator you end up somewhere else in the building. The guy had no interest in listening to me nor writing it down. He repeatedly said the delivery guy will call me when he arrives at my apartment. The call lasted about 12 minutes. I’m very patient but it was aggravating having to repeat everything a few times.The guy assured me the delivery guy would call me. He didn’t.The burger was “medium well done” — I called back that phone call was another 10 minutes or more. I not only told whomever answered the phone about the burger but the guy who took my order talked to me! And then a woman spoke to me. Imagine!! The woman verified I DID order a “medium rare” burger but added that “the cook probably didn’t see that” — unbelievable!! What’s the point of asking for your burger a certain way? No apology from anyone. Very unprofessional; poor manners and rude. A “medium rare” burger was then delivered in its place. After spending almost a half hour on the phone I felt this place had no interest in their customers. I’ll never order from them again. PS — the burger was just okay.

Today I placed an order which totaled $49.Part of my order was for a medium rare cheeseburger. I must have said medium rare cheese burger 4 times; maybe more. The guy who taken my phone order also repeated it. I also said 3 or 4 times about directions to my apartment because there 's 3 elevators in my building. You take the wrong elevator you end up somewhere else in the building. The guy had no interest in listening to me nor writing it down. He repeatedly said the delivery guy will call me when he arrives at my apartment. The call lasted about 12 minutes. I 'm very patient but it was aggravating having to repeat everything a few times.The guy assured me the delivery guy would call me. He didn 't.The burger was medium well done I called back that phone call was another 10 minutes or more. I not only told whomever answered the phone about the burger but the guy who took my order talked to me! And then a woman spoke to me. Imagine!! The woman verified I DID order a medium rare burger but added that the cook probably didn 't see that unbelievable!! What 's the point of asking for your burger a certain way? No apology from anyone. Very unprofessional; poor manners and rude. A medium rare burger was then delivered in its place. After spending almost a half hour on the phone I felt this place had no interest in their customers. I 'll never order from them again. PS the burger was just okay....

Since CoVid Mike's has been my go-to for delicious food. Staff are great, always pleasant and helpful. Delivery superb. Suggest bakery goods selection be more varied and available. Bring back delicious fresh fruit salad in the warm weather.