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Contribuisci feedbackNegative attitudes. Customers are not your adversaries; it's unreasonable to be upset when you get an order wrong.
The ice cream was delicious and the scenery was lovely. The person taking my order was very sweet, but unfortunately, the owner and another staff member were quite rude. I ordered a small sundae with just whipped cream and nuts, and I confirmed my order three times with the person taking it. However, when I received my sundae, there was nothing on it. I politely asked for the whipped cream, and the staff member responded, “Oh, well, you said you didn’t want any.” I calmly explained again that I had asked for it multiple times. Since it was my first visit and I had heard great things about the place, I tried to remain polite—I definitely wasn’t trying to be rude. However, she accused me of being rude, which could have just been a miscommunication. Unfortunately, it left a negative impression on my first visit.
Fantastic spot to enjoy some ice cream while taking in the views of the Louisville skyline!
Excellent Banana Split! Could have used more shady places to sit and enjoy the dessert and views.
Love this place! Great ice cream and terrific river view.
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