Boston Market - Cleveland

Don't order from here. They could be scheduled to be open, but close right after you make an online order. Then you're waiting outside for food they're not going to bring you while they're in there talking with the phone off the hook. Might as well not go here at all because they probably won't even be open.

The chicken was incredibly dry and I was unable to eat it. How is it possible to make the leg and thigh, typically the greasiest parts of the chicken, so dry? This is completely unacceptable.

I used their online ordering system at 6:15pm on a Saturday. When I arrived to pick up my food at 7, the restaurant was closed, and the employees were leaving. I do not understand how a corporation of this size cannot communicate with its customers properly. They charged my credit card, but couldn’t bother to email me that the restaurant was closing. I do not expect to eat at any of these Boston Market restaurants ever again.

DON'T GO!!!! FIRST OF ALL, YOU DONT SEE WHAT MEAT YOU'RE GETTING BECAUSE IT'S NOT IN THE FRONT. CUSTOMER SERVICE IS BAD AND THE FOOD THAT'S IN THE FRONT IS COLD! HOW WHEN THERE ARE HEATERS UNDER IT?!?!?! NEVER IN MY LIFE AGAIN!!!!!! On top of it all you would not be able to tell that they work there because they are not dressed in uniform they look like they just came from a party the night before.

The service at the restaurant was mostly professional, with the exception of one light-skinned Black young lady who was not in uniform. This server seemed rushed and impatient with customers, and was unwilling to answer questions. I had my order taken by two other workers who were courteous and even replaced the dried out mashed potatoes. When I inquired about the desserts on display, the young lady directed me to a sign by the checkout counter. However, the actual desserts were difficult to discern, and she seemed annoyed by my questions and showed no interest in making sure I made the correct selection. Her attitude was very rude and unprofessional. Employees like her should be retrained and reminded that their treatment of customers is unacceptable.