Joe's Crab Shack - Clifton

I've been to this restaurant many times and generally had a great experience, but on Father's Day, I had the absolute best time! It's been a few weeks, so I don't remember all the names, but I think our server was Alice (a young woman with glasses), and she was phenomenal. She was friendly, genuine, caring, attentive, quick, funny, and very knowledgeable. I was surprised to find out she was a new hire because she performed her job so well. When I spoke with the manager, she was also very friendly and authentic. She mentioned that she had hired Alice on the spot, and it was clear she made an excellent choice. HEAR THIS CORPORATE! I'M TALKING TO YOU!! LET'S REWARD HER! Give her an extra paid day off, a larger section, or something. The quality of service in the industry has declined since 2020 (which is understandable), so having the chance to be seated in Alice's section was a delightful surprise. I'll definitely be coming back for my crab dip and to see Alice again!

The food was tasty, but the wait time for our meal, including the appetizer, was very long. We arrived around 12:30 PM on a Saturday, and the place was fairly empty, but we still had to wait quite a while before being seated, which was puzzling. It shouldn't take that long to combine two tables for our group of seven. On the positive side, our server was friendly and always greeted us with a big smile. However, it took about an hour for us to receive our nachos appetizer.

The restaurant was not crowded, with many tables available, but we ended up waiting over an hour for our meals. The manager was walking around singing and dancing to a song that wasn't suitable for families or children. I had to wait and signal to a waiter after my drink sat empty for ten minutes just to get a refill. Our daughter's meal was the last to be served, despite it being the first we ordered. Overall, we were very disappointed with the service and the staff at this restaurant. We both agreed that we won't be coming back.

I absolutely adore this restaurant! The seafood is exceptionally fresh, and if you're uncertain about which type of crab to choose, the menu offers a helpful guide. The steampots are also amazing. The location is perfect, nestled in a charming strip mall with plenty of shopping options nearby. While the mixed drinks are just average, the draft beer is quite impressive. The prices are very reasonable considering the quality of the food, and the appetizers are definitely worth a try. The staff is outstanding; they even charged my daughter's iPad and brought it right to our table. I highly recommend this place for any occasion, whether it's a date night or a family gathering. You won't be disappointed!

The food was fantastic, and the waiter was attentive but not intrusive. We often visit the Clifton location, and I would definitely recommend it. I particularly enjoy when they sing "Happy Birthday" to guests—it’s a lot of fun!