Hampton Inn Suites - Clinton

The BEST HOSPITALITY EVER....When I said the entire staff went OVER and beyond the call of duty for my family....they took it to a new level! I could never thank them enough for all the efforts in making this not only memorable, but fun despite the circumstances. I could never than the ENTIRE staff enough! Rooms are VERY clean.....newly remodel.....just SUPERB!

Stayed here a number of times in the past when I travel for work (diamond member). Got to my room (415) and found the AC to be struggling...room was warmer than the outside temp. Not too long after that, noticed ants everywhere. All over the floor by the bathroom and coming into the room. Packed up and went down to the front desk. Interrupted the young lady who was in the back office with headphones in. Explained my room was full of ants. She didn't even apologize, simply said well that's not good and changed me to a different room. I didn't get the impression she was surprised to hear there were ants all over one of the rooms in the hotel. The interaction felt rushed and she seemed disinterested and distracted (still had one of her two ear pods in while talking with me). She rebooks me into the room across the hallway from my original room (now I'm in 416) and gets me a new key. Upon entering my new room it smells so strong I have to leave the door open for 10 minutes to try and air it out. It was so pungent it was actually hard to breathe at first. Some combination of dirty locker room and severe mildew. Either the odor finally aired out or I just got used to the smell, but it eventually went away. Finally I get to sleep and all should now be right in the world. Only I wake up the next morning and come to realize there is no toilet paper. None at all. Of course, I realize this at the most unfortunate time, after I have already used the toilet and now in need of the aforementioned toilet paper. I've traveled more than 2/3rds of this year for business staying exclusively at Hilton brand hotels. My account says 34 stays for 96 total night so far (it's mid September). Most have been acceptable. My last few stays at this particular hotel were decent. This experience, however, has motivated me to look into switching to Marriott and their family of hotels for all my future stays. UPDATE: Stopped in at the front desk early in the morning and let them know my room had no toilet paper. The lady asked if I was headed back up as she looked for some to hand to me, again no apology. I said I was on my way out to work, but asked if she could have someone bring some up and place it in my room. Returned after a 10 hour work day...wouldn't you know it, no toilet paper in my room.

Dirty. Came through town for a race and stayed two nights. Near the highway which is convenient but no clear driveway to locate it behind a gas station. Staff was generally friendly but didn 't do anything stayed in a room with two beds. One bed when you pulled back the cover had decent size blood stains and dirt (looked like bug carcasses). Other bed was made up with sheets a size too small and sheets were pulling off. Hard to believe anything in the room was cleaned. They said sorry but didn 't do anything but opened an investigation. After a month got a generic sorry email but no make good. I used to use Hampton as my go to spot but won 't anymore.

The supposed general manager is the rudest person I have met in my 15 years of living in South Carolina. She literally started YELLING at me because I asked for an out-of-town guest's name to show up on a reservation I had made for her, as the receptionist who made the booking on the phone said it would (she even sent me two confirmations because one was supposed to be in the guest's name). The general manager said that was not their policy, which was contrary to what the receptionist I spoke to said. When I asked the general manager why she was yelling at me instead of the receptionist who provided incorrect information, she said that there had not been a woman on duty that morning so she had no idea who I was talking about; she said it would be impossible for her to find out who made the booking and she wasn't even sure I had made the booking at the right hotel! (Even though the hotel address was clearly on the confirmation). This was all while yelling at me in an extremely unpleasant tone. The bottom line is, she was SO RUDE and unprofessional for absolutely no reason that I canceled my reservation as there is NO WAY I could risk having my guest turn up at the hotel and be treated in such a disrespectful way.

Friendly staff, clean rooms and right off the highway. They're also the only hotel around that takes pets and you wouldn't even know.