Mcdonald’s - Cochrane

Service: Take out Meal type: Other Price per person: CA$1–10 Food: 3 Service: 3 Atmosphere: 3 Recommended dishes: Chicken Nuggets and Fries

Disney provided such amazing service, and I hope in doing this it gives him recognition for the quality work he does. Very patient, respectful/kind, and persistent on providing you the service that you request. I give out Google reviews sparingly, so my interaction with him today felt so positive that the management who view this can rightfully give him his flowers. I will be back, once again thanks to Disney. Service: 5

So, its McDonalds. The food is McDonalds. I go to this McDonalds probably far too often. Chicken Nuggets are one of the few things I can reliably get my daughter to eat in a timely manner, so we are kind of stuck. Anyways, in recent months I’ve noticed a distinct fall in service standards at this McDonalds. Only rarely do they actually get my oder right. Have to repeat myself 5 times at the drive thru speaker (On what planet does “Water” sound like “Apple Juice”? , and they still get it wrong and seem offended when you correct them. Almost every time I have to pull forward at the drive thru, and multiple times they’ve forgotten about me. Once they even served my wife raw chicken. Today though was the absolute worst experience. I decided, just for fun I’d order some “McHappy Day” socks. I’ve learnt the hard way to always check my order for common screw up points before I let the attendant walk away from the car. Anyways, they forgot my socks. I told them as much, and they went and got me my socks. Great, no problem screw ups happen. Then they asked to see my receipt before they would hand me my socks. I’m sorry, I’m not used to being treated like a liar. If I wanted to scam McDonalds there are 100 easy ways I could do it. (Easiest would be to stash food already delivered at the window and claim I didn’t get it , your incompetence doesn’t give you the right to treat me like a liar. I’m not going to steal charity socks. When I questioned the staff member “well its our policy”. Well, its a bad policy. Customers don’t like being treated like criminals. Who knew. When I phoned and spoke with a manager, it was again “well its our policy”. Calling something “policy” doesn’t make it right. If they want to verify something was paid for, surely they have access to recent receipts in store, check those and don’t insult your customer. (Although frankly if they missed charging me for it, that is their incompetence, and not evidence that I’m trying to cheat them . Got home, and found out they screwed up a second time in the order and I missed it.

Did not visit. Worst drive thru in the world. Food: 1 Service: 1 Atmosphere: 1

The day went in, it was a complete mess. The food flavor was ok, but the presentation was very bad. And I saw so many no good actions Food: 4 Service: 5 Atmosphere: 3