Roger's Ice Cream Burgers

PLEASE either stop hiring young kids or teach them customer service. Absolutely slowest service I’ve ever received in my life. The food should be ready when we hit drive thru window. I understand it being busy but each person waiting at the window for food for 10 min is ridiculous!

Food was great, but so many great burger options nearby. Definitely happy we tried and would happily go back, burgers, fries and shakes were great. While great, it just wasn't my fave if nearby options.

There were a bunch of kids trying to hold the fort down. They honestly appeared to be doing their best, but they were in over their heads. Bathrooms were in rough shape and we ended up canceling our shake order because the food was done and shakes were still about 15 min or more out. Two adults showed up and looked like they were management, I assumed they would roll up their sleeves and help save the day, but they just talked to each employee and left...disappointing for sure.

I have come to the conclusion that these owners simply need to pay their employees more in order to be able to secure quality staff. The staffing is the issue with all of the Rogers locations because they do not pay a competitive wage at all. If they would adopt the business practices of In-n-Out and the like, they wouldn’t have such a high turnover or be chronically understaffed. In turn, they would be able to manage higher volumes of customers and provide service with much less wait times. Honestly, they serve the best fries I’ve ever had and their burgers are great as well. But even when yours is only the second order on the line and there aren’t any people in the restaurant for dine-in, it usually takes 35-45 minutes to get your food. And judging by the reviews, many many people won’t be a repeat customer after that. Hoping they come to the conclusion that simply paying your employees a few dollars more per hour, would not only fix nearly all of these employee quality/retention issues but having consistency of service will bring in more business.

This place is dirty. You walk in and the floors are really sticky. The tables are sticky. I think they do mop and wipe down the tables but they must use a filthy mop and rag when they do. My shake was really watered down. The shakes are expensive and they must take like 1 scoop of ice cream and the rest is milk. I hope it’s milk. The fries are limp and greasy. My first time here was not a good Experience. There were plenty of kids working and it wasn’t busy.