Dairy Queen Grill Chill - Coldwater

The last couple times I came here, the cashier was very rude and cold, rude. She don't listen when your ordering. She's messed the order up the last few times that I've been here, she is snotty and not friendly at all, and I've heard other customers complaining while I was eating in the dining area. I feel like if people like that don't like there job get a new one...

Would give ZERO if it were an option.I visited this store on my way home from vacation with my 2 children. Once we arrived I got in line and sent my kids to use the restroom. The lobby was packed waiting waiting guest as well as the drive through line so I understood the rush. I placed my order 1 small mango slush, 1 small oreo blizzard and 1 medium twist cone, dipped in chocolate. I paid, got my waiting number and used the restroom myself (5 minutes after placing order).. We then stood in a small waiting area for another 15 minutes.. While waiting I observed an employee standing on her side of the counter engaging in a personal conversation for well over 5 minutes (still waiting).. Another employee walks over with the mango slush and oreo blizzard. I hear that customer tell the employee who took our order that the Twist cone is coming right up.... I wait another 10-15 minutes before asking if the staff forgot about my cone. The employee asks the staff and I hear the same individual who was having the personal conversation say the machine is broke I then ask for a refund.. The employee at the register goes back to get the manager on duty,, He approached the counter and asked what size cone I had, I said it was a medium twist cone, dipped in chocolate.. I have been waiting in here for about 25-30 minutes just to now find out the machine is broken and you have employees out here talking to their boyfriend .. He then tells me he cant refund my money on my debit card and said he has to go to the drive thru drawer to get cash.. He hands me $3.91 and tells me to have a good day.. I said you as well and I leave... Having worked in fast food and the food industry before, after leaving and thinking about the experience of this visit I wanted to have a conversation with the manager about this.. I called at 9:27PM about an hour after leaving. The manager who answered the phone was the same one who refunded me the cash.. He immediately sounded annoyed with my call, I let him know how unprofessional I felt the visit was. He then gave me every excuse he could about the machine breaking down, the drive thru orders coming up first on the screen, the employee was only out there for a few minutes . I left him know that the whole lobby behind me and the entire driver thru line was cleared out before I even spoke up about not having received my entire order yet. He said im sorry the machine broke down I told him that I still had yet to hear an apology about the visit and he INSISTED he said he was sorry when he refunded me and that was not at all true. He then said ok, is there anything else I can help you with I replied with no I just wanted to call and share with you the manager, my experience at your location and how horrible it sucked and then he HUNG UP on me.This was the most unprofessional and disrespectful visit I have ever had. I am not usually one to complain to much again as I have been in this industry before , I know how it can get but there was absolutely no excuse for the 30 minutes I wasted while at this location and then having such a horrible conversation practically arguing with a manager.Will never return and will advise anyone else considering!

I will return, food arrived in a short time, food was fresh, and the staff were plesent!

Everything was excellent, good price, fast service, pleasant

Very friendly and inviting. The food was amazing and place was handicapped accessible.Wheelchair accessibility: Very accessible and the staff help as well.Dietary restrictions: Have many different options for allergy and diet options